Customer Support Co-Ordinator - German & Italian

Anne Jagger Recruitment

This remote role involves managing customer service operations while meeting service level objectives. Proficiency in Zendesk and technical support experience are required.

Last checked on July 11, 2026. We may earn a commission when you click through.

If you possess the required language skills and customer service experience, this role offers a flexible remote working environment.

✓ Work from home flexibility ✓ Opportunity to use language skills ✓ Engagement with diverse customer queries

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Customer Support Co-Ordinator - German & Italian

Anne Jagger Recruitment

Updated 1 month ago

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Wrexham Remote

If you possess the required language skills and customer service experience, this role offers a flexible remote working environment.

About this role

This remote role involves managing customer service operations while meeting service level objectives. Proficiency in Zendesk and technical support experience are required.

About the Company

Anne Jagger Recruitment is a recruitment agency specialising in connecting candidates with roles across various sectors.

Key Highlights

✓ Remote working opportunity
✓ Requires German and Italian language skills
✓ Experience with Zendesk or similar systems is essential
✓ Focus on achieving service level goals

💡 Honest Take: This position is ideal for those with a technical customer service background and fluency in German and Italian, but may not suit individuals lacking experience in these areas.

Pros

✓ Work from home flexibility
✓ Opportunity to use language skills
✓ Engagement with diverse customer queries
✓ Focus on customer satisfaction

Cons

✗ Requires specific technical support experience
✗ Need for proficiency in both German and Italian
✗ Limited advancement opportunities as an entry-level role

Best For: This role is for individuals who have a background in customer service and are bilingual in German and Italian.

Watch Out: Applicants should ensure they meet the technical experience requirements to avoid disappointment.

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What Customers Say

Feedback from employees highlights the supportive team environment but notes the need for specific technical expertise.

Expert Review

This remote Customer Support Co-Ordinator position offers a unique opportunity for candidates fluent in both German and Italian. The role requires navigating customer service operations and meeting defined service level goals, making it essential to have a solid technical support background.

Experience with Zendesk or similar customer service systems is a must, which highlights the technical nature of the role. The emphasis on achieving service level objectives suggests that performance metrics could be a significant part of day-to-day responsibilities.

While this role provides flexibility and the chance to engage with a variety of customer queries, it may not be lack the required customer service experience or proficiency in the specified languages. Candidates should also be aware that this is an entry-level position, which might limit opportunities for career advancement.

According to the job listing on Talent.com, this position is designed for those looking to leverage their language skills in a customer-facing role while working remotely. Overall, it suits bilingual candidates eager to start their careers in customer service.