Customer Service Representative

Customer Service Representative (Hybrid) Join to apply for the Customer Service Representative (Hybrid) role at Eurofins US Food, Feed, & Supplement Testing Company Overview Eurofins recently celebrated 30 years of excellence in bioanalytical testing. The company has grown from 4 employees in a small lab in France to a global network with over 50,000 employees and 800 state‑of‑the‑art laboratories across 41 countries. Eurofins is a global market leader in environmental, food, pharmaceuticals, cosmetics, and agro‑sciences testing. Job Description Primary responsibilities include providing general customer service, answering phone calls, responding to emails, and closing client service tickets. The representative serves as the primary point of contact for customers within the company. Routine use of computers and phones Routine use of the Laboratory Information Management System (LIMS) Routine customer notification on testing status Routine coordination of incoming testing Maintain accurate client files and accounts Monitor status of testing for completion Position is full‑time, Monday‑Friday 8:00 am‑4:30 pm. In‑office training and onboarding are required, with flexibility of up to 2 days remote. Some work may be performed in a warehouse setting with elevated noise levels. Qualifications High school diploma required. Preferred: prior sample management experience; valid driver’s license; strong oral and written communication; excellent organizational skills; knowledge of laboratory services and regulatory programs; detail oriented; able to handle multiple priorities and medium stress level. Preferred prior sample management experience Valid Driver\'s License Communicate effectively, both orally and in writing; very strong organizational skills General familiarity with overall laboratory services and various regulatory programs is essential Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information Additional Information Candidates currently living within a commutable distance of Moundsview, MN are encouraged to apply. Excellent full‑time benefits including comprehensive medical coverage, dental, and vision options; Life and disability insurance; 401(k) with company match; Paid vacation and holiday. Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and affirmative action employer. Eurofins USA Food Testing is a disabled and veteran equal employment opportunity employer. #J-18808-Ljbffr