Help Desk Specialist

Job Overview

We are seeking a dynamic and motivated Help Desk Specialist to join our IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and effective solutions to a wide range of hardware and software issues. Your energetic approach and strong communication skills will ensure users receive exceptional support, enabling them to work efficiently and confidently with their technology tools. This position offers an exciting opportunity to develop your technical expertise while making a meaningful impact on daily operations across the organization.

Duties

Respond promptly to help desk requests via ServiceNow, Jira, or other ticketing systems, ensuring timely resolution of issues Provide technical support for desktop and mobile devices, including troubleshooting hardware components and peripherals Assist users with software troubleshooting across operating systems such as Windows, macOS, and Linux Manage computer hardware inventory, perform installations, upgrades, and maintenance of computers and peripherals Support computer networking tasks including LAN, WAN, DNS, TCP/IP configurations, VPN access, firewall management, and network troubleshooting Configure and maintain Active Directory accounts, Group Policy Objects (GPO), and Microsoft Windows Server environments Support IT infrastructure components such as SCCM (System Center Configuration Manager), BMC Remedy, Meraki networking equipment, and network administration tools Collaborate with team members to diagnose complex issues using analysis skills and escalate problems when necessary Assist in the management of mobile devices and ensure security protocols are followed for all endpoints Document solutions clearly in ticketing systems and communicate effectively with end-users to explain technical concepts in understandable terms

Qualifications

Proven experience in IT support or help desk roles with a focus on desktop support and customer service excellence Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux environments Familiarity with computer hardware components and troubleshooting techniques Experience with software troubleshooting for common applications such as Microsoft Office suite Understanding of computer networking fundamentals including LAN/WAN setup, DNS, TCP/IP protocols, VPNs, firewalls, and network security measures Proficiency in managing Active Directory accounts, GPOs, Windows Server environments, SCCM, ServiceNow or Jira ticketing systems Knowledge of network administration tools like Meraki equipment and DNS management Excellent communication skills with the ability to translate technical information clearly to non-technical users Analysis skills to identify root causes of issues quickly and accurately troubleshoot complex problems

Join us as a Help Desk Specialist where your technical expertise will empower users daily! Bring your enthusiasm for IT support and your passion for delivering outstanding customer service. Together, we’ll keep our organization running smoothly by resolving challenges swiftly and efficiently.

Pay: $36,200.00 - $71,800.00 per year

Benefits:

401(k) matching Flexible schedule Life insurance Parental leave Relocation assistance Tuition reimbursement

Work Location: Hybrid remote in Houston, TX 77040