Customer Service & Scheduling Coordinator

BruntWork

Join BruntWork as a Customer Service & Scheduling Coordinator, managing customer inquiries and scheduling logistics efficiently during a training ramp-up period.

Last checked on June 12, 2026. We may earn a commission when you click through.

A solid opportunity for proactive individuals seeking a remote role in customer service and scheduling.

✓ Remote work flexibility ✓ In-depth training provided ✓ High interaction with diverse customers

Customer Service & Scheduling Coordinator

BruntWork

Updated 10 hours ago

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Philippines Remote Full-Time

A solid opportunity for proactive individuals seeking a remote role in customer service and scheduling.

About this role

Join BruntWork as a Customer Service & Scheduling Coordinator, managing customer inquiries and scheduling logistics efficiently during a training ramp-up period.

About the Company

BruntWork provides remote staffing solutions, focusing on connecting skilled professionals with businesses looking for reliable support.

Key Highlights

✓ Fully remote position
✓ Comprehensive training during ramp-up period
✓ Manage high-volume customer inquiries
✓ Utilize Ascora for scheduling logistics
✓ 8am - 5pm work schedule

💡 Honest Take: This role is ideal for those with strong communication skills and a knack for logistics but may require adaptability to new software.

Pros

✓ Remote work flexibility
✓ In-depth training provided
✓ High interaction with diverse customers
✓ Opportunity to enhance scheduling skills
✓ Structured work hours

Cons

✗ Requires adaptation to specific tools
✗ High volume of inquiries can be demanding
✗ Communication mainly through SMS may limit interaction
✗ Working hours align with Australian time zones
✗ Limited salary information available

Best For: Suitable for detail-oriented communicators who thrive in fast-paced environments and enjoy problem-solving.

Watch Out: Be prepared for the high demand during the spring season, which can lead to increased workload.

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What Customers Say

Employees appreciate the flexible remote work environment and training support but note the high volume of customer inquiries can be challenging.

Expert Review

This customer service position with BruntWork is designed for proactive communicators ready to tackle a high volume of inquiries. The role allows you to manage customer messages, primarily through SMS, using established templates. This can streamline communication but may limit personal interaction with customers, which some might find unsatisfying.

The scheduling component s the Ascora Map Scheduler tool, enabling efficient organization of service routes. This feature is crucial during peak seasons, particularly the spring, as it requires precise management of logistics. Training from June to August prepares you for these busy months, ensuring you’re well-equipped to handle the demands of the role.

The set work hours from 8am to 5pm, aligning with Australian Eastern Time, may be a challenge for those not accustomed to shifting their schedules. However, the remote work setup offers flexibility that many find appealing, especially in the current job market.

Overall, we see this position as an excellent fit for detail-oriented individuals who excel in customer communication and enjoy a fast-paced role. For more details, you can visit BruntWork's official page.