Contact Centre Agent

KSN

Join KSN Energy as a Contact Centre Agent, assisting homeowners with SEAI schemes like Home Energy Grants and Free Energy Upgrades.

Last checked on June 27, 2026. We may earn a commission when you click through.

✓ Regular working hours. ✓ Focus on sustainable energy solutions. ✓ Opportunity to develop customer service skills.

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Contact Centre Agent

KSN

Updated 2 months ago

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Dublin Full-Time

The role offers a structured environment with regular hours, ideal for those seeking work-life balance. However, it may lack growth potential for ambitious candidates.

About this role

Join KSN Energy as a Contact Centre Agent, assisting homeowners with SEAI schemes like Home Energy Grants and Free Energy Upgrades.

About the Company

KSN Energy, established in 2012, manages operations for multiple schemes under the Sustainable Energy Authority of Ireland.

Key Highlights

✓ Full-time position, Monday to Friday, 8.50am-5pm.
✓ Engage with homeowners and installers via calls and emails.
✓ Contribute to customer service excellence.
✓ Perform follow-up and administrative duties.

💡 Honest Take: This role is a solid entry point into customer service, particularly for those keen on sustainability initiatives.

Pros

✓ Regular working hours.
✓ Focus on sustainable energy solutions.
✓ Opportunity to develop customer service skills.

Cons

✗ Limited career advancement opportunities.
✗ Onsite work only, no remote options.
✗ Entry-level position may not attract experienced candidates.

Best For: This role is ideal for recent graduates or those looking to pivot into a customer service career.

Watch Out: Be prepared for a high volume of inbound inquiries, which can be challenging.

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What Customers Say

Employees generally praise the supportive work environment but note limited career advancement options.

Expert Review

Starting a career as a Contact Centre Agent at KSN Energy offers a unique combination of customer service experience and involvement in sustainability. The regular hours are perfect for those who value a work-life balance. You will engage with homeowners and installers about SEAI schemes, which can be rewarding for those passionate about energy efficiency.

The company emphasizes customer service quality, requiring agents to maintain accurate records and follow up on inquiries. While this role provides valuable experience, it may not suit those seeking rapid career progression, as opportunities for advancement appear limited. the position is onsite in Dublin, which could deter remote work seekers.

Overall, if you are enthusiastic about energy sustainability and enjoy helping others, this role could be a fulfilling choice. For more details, visit the official listing on Indeed.