Customer Service Advisor

Galaxy Outsourcing

Join a premium UK cat food brand as a Customer Service Advisor, engaging with passionate cat parents and providing top-notch support.

Last checked on June 11, 2026. We may earn a commission when you click through.

The position offers a good salary and generous leave, making it an attractive choice for those passionate about pet care.

✓ Great work-life balance with 27 days leave ✓ Performance bonuses enhance earning potential ✓ Remote work allows for flexibility

This listing may have expired or is no longer available. Information shown may be outdated.

Customer Service Advisor

Galaxy Outsourcing

Updated 2 months ago

Apply now →

You'll be redirected to za.indeed.com

South Africa Remote R133–R167/mo Full–Time

The position offers a good salary and generous leave, making it an attractive choice for those passionate about pet care.

About this role

Join a premium UK cat food brand as a Customer Service Advisor, engaging with passionate cat parents and providing top-notch support.

About the Company

Galaxy Outsourcing is a leading provider in customer service, focusing on quality care for pet owners and their beloved animals.

Key Highlights

✓ Competitive salary starting at R13,300/month
✓ Performance bonuses up to R3,400/month
✓ 27 days paid leave including your birthday
✓ R16,000 annual personal development budget
✓ Remote work flexibility

💡 Honest Take: This role is ideal for cat lovers who thrive in a customer-centric environment and enjoy engaging with fellow pet parents.

Pros

✓ Great work-life balance with 27 days leave
✓ Performance bonuses enhance earning potential
✓ Remote work allows for flexibility
✓ Strong focus on personal development
✓ Friendly company culture with quarterly socials

Cons

✗ Entry-level role may not suit experienced professionals
✗ Performance bonuses depend on metrics
✗ Potentially high call volumes during peak times
✗ Limited advancement opportunities in customer service
✗ Requires strong typing and communication skills

Best For: Ideal for cat enthusiasts eager to turn their passion into a rewarding career in customer service.

Watch Out: Expect a fast-paced environment that may require handling demanding customer inquiries.

Apply for this position →

You'll be redirected to za.indeed.com

What Customers Say

Workers appreciate the supportive environment and generous leave, although some mention it can be demanding during peak times.

Expert Review

This role offers a unique opportunity for cat lovers to engage daily with fellow pet parents. With a starting salary of R13,300 per month and performance bonuses reaching R3,400, it’s designed to reward dedication. The 27 days of paid leave and a generous personal development budget of R16,000 annually are standout benefits that can significantly enhance job satisfaction.

While the position is remote, which many will find appealing, the role demands strong customer service skills, including a high typing speed and effective communication. Entry-level candidates may find this suitable, but those with extensive experience might feel underutilised. The quarterly socials foster a vibrant company culture, but be prepared for potentially high call volumes.

Overall, the company’s commitment to employee well-being and development makes this an enticing option for those who love cats and want to contribute to their nutrition and care. For more details, visit the official job listing here.

🏢