Healthcare Customer Service Director

Michael Page Philippines

Lead a 24/7 healthcare contact center in Taguig, driving operations and enhancing patient care in a mission-driven environment.

Last checked on May 22, 2026. We may earn a commission when you click through.

A significant opportunity for those looking to impact healthcare service delivery in the Philippines while developing a new team.

✓ High salary range of ₱3.6M–₱6M annually ✓ Opportunity to shape a new patient contact center ✓ Focus on employee development and operational excellence

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Healthcare Customer Service Director

Michael Page Philippines

Updated 2 months ago

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Taguig On-site ₱3.60–₱6/yr Full-Time

A significant opportunity for those looking to impact healthcare service delivery in the Philippines while developing a new team.

About this role

Lead a 24/7 healthcare contact center in Taguig, driving operations and enhancing patient care in a mission-driven environment.

About the Company

A global health and safety organization with a shared services hub in Taguig, focused on operational excellence and employee development.

Key Highlights

✓ Pioneering leadership role in a new patient contact center
✓ 24/7 operations management across multiple shifts
✓ Focus on empathy and high-touch patient care
✓ Evaluation and enhancement of service workflows
✓ Partnership with technology for operational transformation

💡 Honest Take: This role is ideal for experienced leaders passionate about healthcare, but may require long hours managing a 24/7 operation.

Pros

✓ High salary range of ₱3.6M–₱6M annually
✓ Opportunity to shape a new patient contact center
✓ Focus on employee development and operational excellence
✓ Supportive company culture

Cons

✗ High-pressure environment requiring constant oversight
✗ 24/7 operational demands may lead to long hours
✗ Limited flexibility with onsite work

Best For: This position is suited for individuals passionate about patient care and operational excellence in healthcare.

Watch Out: Expect a demanding workload that comes with leading a large-scale operation across multiple shifts.

Apply for this position →

You'll be redirected to michaelpage.com.ph

What Customers Say

Employees appreciate the supportive culture but note the demanding nature of the role.

Expert Review

The Healthcare Customer Service Director role offers an exciting opportunity for leaders looking to innovate in the healthcare sector. With a salary range of ₱300,000 to ₱500,000 monthly, this position is financially rewarding. The director will oversee a 24/7 patient contact center, focusing on enhancing patient care and service delivery.

Unlike many roles, this position emphasizes a high-touch customer service culture, requiring leaders to foster empathy among staff. The company is committed to operational excellence and employee development, making it an attractive workplace for those seeking growth.

However, potential candidates should be aware of the high-pressure environment that comes with managing a large-scale operation. The demands of a 24/7 service may lead to long working hours, which could be a drawback for some. This role is best suited for those who thrive under pressure and have experience in healthcare operations.

For more details, visit the official job listing at Michael Page.