Information Technology Help Desk

MPG Recruitment

Join a well-established company in Kilkenny as a Level 2 Service Desk Analyst, focusing on Microsoft 365 support and client relationships.

Last checked on June 18, 2026. We may earn a commission when you click through.

✓ Good salary range ✓ Diverse client interactions ✓ Hands-on technical challenges

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Information Technology Help Desk

MPG Recruitment

Updated 2 months ago

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Kilkenny Hybrid €2.9k–€3.8k/mo Full-Time

A strong opportunity for experienced IT professionals looking for a hybrid role in Kilkenny. However, the reliance on Microsoft 365 means candidates must be well-versed in those systems.

About this role

Join a well-established company in Kilkenny as a Level 2 Service Desk Analyst, focusing on Microsoft 365 support and client relationships.

About the Company

MPG Recruitment connects skilled professionals with reputable companies, specialising in IT and technology roles.

Key Highlights

✓ Hybrid work environment
✓ Competitive salary of €35-45K
✓ Engage with a diverse client base
✓ Opportunities for system and security improvements
✓ Hands-on technical problem-solving

💡 Honest Take: This role offers a solid salary and a chance to enhance your IT skills, but demands a strong background in Microsoft systems.

Pros

✓ Good salary range
✓ Diverse client interactions
✓ Hands-on technical challenges
✓ Hybrid work flexibility
✓ Growth opportunities in IT

Cons

✗ Requires strong Microsoft 365 expertise
✗ May involve high-pressure problem-solving
✗ Limited to IT support roles
✗ Potentially repetitive tasks
✗ Expectations for quick resolution of issues

Best For: It's suited for individuals who thrive in dynamic environments and enjoy technical challenges while supporting clients.

Watch Out: Candidates should be prepared for the demands of a fast-paced support environment, where quick problem resolution is crucial.

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What Customers Say

Feedback from previous employees highlights a supportive work environment but notes the pressure of fast-paced issue resolution.

Expert Review

In this hybrid role, the Level 2 Service Desk Analyst will be pivotal in managing technical issues, primarily within Microsoft 365 environments. With a competitive salary of €35-45K, this position is appealing for those with the right expertise. The demand for a solid understanding of Microsoft products like Exchange Online and Azure AD highlights the focus on specific skill sets.

The role requires technical acumen but also the ability to maintain positive client relationships. This is essential as you will serve as the escalation point for junior analysts, making effective communication and problem-solving skills vital.

While the job offers a diverse workload and the opportunity to enhance system security, candidates must be prepared for the pressures associated with immediate issue resolution. This is not a role for novices; a minimum of three years of relevant experience is expected. For further details, interested applicants can explore more on MPG Recruitment's page.