Bilingual Mortgage Servicing Customer Service Representative

Leidos

Join Leidos as a Bilingual Mortgage Servicing Customer Service Representative, assisting with calls and emails regarding FHA guidelines and procedures.

Last checked on June 14, 2026. We may earn a commission when you click through.

Leidos offers a solid opportunity for bilingual customer service professionals, particularly in the mortgage sector, though the position is not remote.

✓ Great opportunity for bilingual professionals ✓ Engaging work in the mortgage industry ✓ Competitive compensation

Bilingual Mortgage Servicing Customer Service Representative

Leidos

Updated 15 hours ago

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Indianapolis

Leidos offers a solid opportunity for bilingual customer service professionals, particularly in the mortgage sector, though the position is not remote.

About this role

Join Leidos as a Bilingual Mortgage Servicing Customer Service Representative, assisting with calls and emails regarding FHA guidelines and procedures.

About the Company

Leidos is a leading technology and engineering company focused on delivering solutions in defense, aviation, information technology, and biomedical research.

Key Highlights

✓ Bilingual skills required for effective communication
✓ Focus on customer service in the mortgage servicing industry
✓ Engage with diverse calls and emails
✓ Competitive compensation packages offered
✓ Opportunity to work in a collaborative environment

💡 Honest Take: This role is ideal for individuals who thrive in customer service and have bilingual capabilities, but may not suit those seeking remote work.

Pros

✓ Great opportunity for bilingual professionals
✓ Engaging work in the mortgage industry
✓ Competitive compensation
✓ Supportive team environment
✓ Diverse range of customer interactions

Cons

✗ Position is not remote
✗ Potentially high call volume
✗ Stressful situations may arise
✗ Limited advancement opportunities
✗ Specific focus on FHA guidelines may not appeal to all

Best For: This role is for those who enjoy helping others and can navigate complex guidelines while providing clear information.

Watch Out: Be prepared for a fast-paced environment and a focus on specific FHA procedures, which may require ongoing learning.

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What Customers Say

Employees appreciate the supportive work environment, though some mention the stress of high call volumes.

Expert Review

The Bilingual Mortgage Servicing Customer Service Representative role at Leidos is a unique opportunity for those fluent in both English and Spanish. With the growing demand for bilingual support in the mortgage sector, this position offers a chance to engage with a diverse customer base while providing critical information about FHA guidelines.

Working with Leidos means being part of a team that prioritizes excellent customer service. The company has a reputation for investing in its employees, as reflected in their competitive compensation packages. However, that this role is not remote, which could deter some potential applicants looking for flexibility.

Customer service reps often experience high call volumes, which can lead to stressful situations. Those considering this role should be prepared for a dynamic work environment. While there may be limited advancement opportunities, the experience gained here is valuable for building a career in mortgage servicing.

For more details, you can visit Leidos' job posting page (https://www.talent.com/redirect?acquisition_sub_id=10101&bpid=4aadec078bcc3e59c078fc32901d26b3&channel_1=default). The position presents bilingual candidates eager to contribute to the mortgage servicing industry while honing their customer service skills.