Healthcare Billing & Patient Support Specialist

Amazon.com

Join Amazon One Medical as a Centralized Support Specialist II Billing Specialist, handling patient billing inquiries while ensuring HIPAA compliance.

Last checked on September 20, 2026. We may earn a commission when you click through.

✓ Opportunity to work for a reputable company ✓ Full-time employment with potential for career growth ✓ Focus on patient care and support

Healthcare Billing & Patient Support Specialist

Amazon.com

Updated 5 hours ago

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Boise $28k–$30k/yr Full-Time

This position is suitable for detail-oriented individuals who thrive in a fast-paced environment. However, the entry-level salary may not be with significant experience in healthcare billing.

About this role

Join Amazon One Medical as a Centralized Support Specialist II Billing Specialist, handling patient billing inquiries while ensuring HIPAA compliance.

About the Company

Amazon.com is a leading global technology company focused on e-commerce, cloud computing, and AI.

Key Highlights

✓ Manage patient billing inquiries and resolve issues
✓ Assist with insurance benefits and payment options
✓ Maintain HIPAA compliance and patient confidentiality
✓ Collaborate with clinicians and administrative staff
✓ Strong communication skills required

💡 Honest Take: While this role offers a decent starting salary, the workload can be demanding, and training is minimal. Expect to handle a high volume of calls, which may lead to stress without adequate support.

Pros

✓ Opportunity to work for a reputable company
✓ Full-time employment with potential for career growth
✓ Focus on patient care and support

Cons

✗ Lower salary range for skilled professionals
✗ High call volume can be stressful
✗ Limited training and support provided

Best For: Individuals looking to build a career in healthcare support, particularly those comfortable with phone interactions and problem-solving.

Watch Out: The role's demanding nature and high call volume can lead to burnout without adequate breaks or support.

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Expert Review

This position at Amazon One Medical offers a starting salary between $28K and $30K annually, which is on the lower end for healthcare roles. The job requires handling a significant volume of patient inquiries, explaining insurance benefits, and coordinating with medical staff, demanding strong multitasking abilities. Potential applicants should be aware that while the company is customer service, the support for employees in this role may not be as as expected.

Training is reportedly brief, and new hires might quickly find themselves overwhelmed by the workload. Customer feedback highlights a need for improved onboarding processes, as many feel unprepared to handle the volume of calls effectively. This could affect job satisfaction and performance in the long run.

For those who appreciate a fast-paced environment and are starting their careers, it presents a good opportunity, but seasoned professionals might find the salary and support lacking. For more details, check Amazon's official job listing.