Business Information Security Officer

NSW Department of Customer Service

Lead the development of security delivery plans for agencies within the NSW Department of Customer Service, overseeing the execution of cyber security initiatives.

Last checked on August 10, 2026. We may earn a commission when you click through.

For experienced professionals keen to lead in cyber security within the public sector, this position is worthwhile, though it demands strong leadership and strategic skills.

✓ Impactful role in public sector security ✓ Collaborative environment ✓ Potential for career advancement

Business Information Security Officer

NSW Department of Customer Service

Updated 2 days ago

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New South Wales

For experienced professionals keen to lead in cyber security within the public sector, this position is worthwhile, though it demands strong leadership and strategic skills.

About this role

Lead the development of security delivery plans for agencies within the NSW Department of Customer Service, overseeing the execution of cyber security initiatives.

About the Company

The NSW Department of Customer Service is dedicated to improving customer experiences and ensuring effective service delivery across government agencies.

Key Highlights

✓ Leadership role in cyber security strategy
✓ Collaborative work with various agencies
✓ Focus on effective security service delivery
✓ Opportunity to shape security initiatives

💡 Honest Take: This role offers a significant opportunity for those passionate about cyber security but may come with high expectations and pressure to deliver results.

Pros

✓ Impactful role in public sector security
✓ Collaborative environment
✓ Potential for career advancement

Cons

✗ High pressure to meet security demands
✗ May require extensive experience in cybersecurity
✗ Not suitable for entry-level candidates

Best For: Those with a strong background in information security and leadership experience will find this role fitting.

Watch Out: Candidates should be prepared for the challenges of public sector bureaucracy and the high stakes of cybersecurity.

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What Customers Say

Workers generally appreciate the impact of this role but note the significant pressure associated with high expectations.

Expert Review

This position as a Business Information Security Officer at the NSW Department of Customer Service is crucial for safeguarding sensitive information across various agencies. The role demands a strategic mindset, as you'll be developing and leading security delivery plans that affect a wide range of services.

With a focus on effective cyber security service delivery, this role requires collaboration with multiple departments, making interpersonal skills just as vital as technical expertise. Notably, the position is not remote, which may limit flexibility for some candidates.

Candidates should be aware that the expectations can be demanding. The pressure to deliver security solutions means this role is not for the faint-hearted or those without substantial experience. According to the company's page, the BISO position is pivotal in shaping the future of public sector cyber security in NSW.

This role is best suited for individuals with a proven track record in cybersecurity leadership, as well as those who thrive in fast-paced environments. While the rewards of making a significant impact in public service are great, the challenges should not be underestimated.