Customer Service Representative

Salt

An engaging opportunity for customer service professionals in Johannesburg, focusing on client success in the SaaS industry.

Last checked on June 3, 2026. We may earn a commission when you click through.

✓ Hybrid work model offers flexibility. ✓ Hands-on training and onboarding experience. ✓ Chance to work with a variety of clients across the country.

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Customer Service Representative

Salt

Updated 3 months ago

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Johannesburg Hybrid Full–Time

A solid opportunity for customer service professionals looking to deepen their skills in a tech-focused environment.

About this role

An engaging opportunity for customer service professionals in Johannesburg, focusing on client success in the SaaS industry.

About the Company

Salt is a leading company in SaaS and workplace technology, focused on providing access control solutions across South Africa.

Key Highlights

✓ Full-time hybrid role with a minimum of three days in the office.
✓ Competitive salary range of R20,000 – R35,000 per month.
✓ Opportunity for client site visits and training sessions.
✓ Ideal for individuals with 1-2 years in SaaS or client-facing roles.
✓ Focus on building long-term client relationships.

💡 Honest Take: This role suits proactive individuals eager to develop client relationships but may not appeal to those seeking fully remote options.

Pros

✓ Hybrid work model offers flexibility.
✓ Hands-on training and onboarding experience.
✓ Chance to work with a variety of clients across the country.
✓ Supportive work culture focused on client success.

Cons

✗ Requires a minimum of three days in the office.
✗ Travel may be demanding for some candidates.
✗ Experience in SaaS is mandatory, limiting options for newcomers.

Best For: Ideal for individuals who enjoy problem-solving and relationship-building in a tech-driven environment.

Watch Out: Candidates should be ready for travel and in-person client interactions, which might not suit everyone.

Apply for this position →

You'll be redirected to welovesalt.com

What Customers Say

Workers appreciate the supportive culture and opportunities for growth, though some find the travel requirements challenging.

Expert Review

The Customer Success Associate role at Salt is designed for those ready to engage directly with clients in the SaaS sector. With a salary range of R20,000 – R35,000, this position offers competitive compensation for the right candidate. The hybrid model allows for a balance of office and remote work, appealing to a modern workforce.

Being proactive and detail-oriented is essential, as the role involves assisting clients with onboarding and ongoing support. This is particularly important in a fast-paced tech environment where customer satisfaction can significantly impact business success.

While the role provides valuable experience in client relationships, candidates should be prepared for travel across South Africa for client site visits. This aspect might be a drawback for those preferring a strictly remote position. Nonetheless, the opportunity to develop hands-on skills in a supportive environment is a standout feature.

Overall, Salt offers a robust platform for growth in the customer success field, making this role attractive for those with a passion for technology and client service. For more details, visit Salt's official page here.