Customer Service Representative

Salt

🧩 Customer Success Associate (Johannesburg-Based) Location: Johannesburg, South Africa Work Type: Full-time (Hybrid – Minimum 3 Days in Office) Industry: SaaS / Workplace Technology / Access Control Salary Range: R20,000 – R35,000 per month Travel: Required for client site visits across South Africa 🎯 Role Overview Seeking a proactive and detail-oriented Customer Success Associate to support client onboarding, training, hardware/software support, and relationship management. This role is ideal for someone with 1-2 years of experience in SaaS or client-facing environments who enjoys solving problems and building long-term client value. 🛠️ Key Responsibilities Assist with client onboarding, scheduling, coordination, and documentation. Conduct on-site training and periodic client visits. Provide hardware and software support to ensure smooth system operation. Maintain client guides, process documentation, and internal knowledge bases. Collaborate with Product, Engineering, and Sales to relay client feedback and coordinate requests. Support customer satisfaction and retention through proactive engagement. Capture client interactions and feedback in the CRM. Prepare reports from client visits and account reviews. Contribute to improving Customer Success processes and tools. 📌 Requirements 1-2 years’ experience in Customer Success, Account Management, or client-facing roles (preferably in SaaS or tech). Strong communication and relationship-building skills. Excellent problem-solving and attention to detail. Quick learner with adaptability to new systems and technologies. Confident in providing on-site support and liaising with operational-level clients. Comfortable working cross-functionally. Based in Johannesburg with flexibility to travel nationally. 🌟 Bonus Points Experience in workplace technology, access control, or security. Network in office tech, facilities management, or security sectors. Exposure to SaaS or cloud-based platforms. 🎁 Benefits Join a fast-growing South African tech company. Work closely with senior leadership and gain mentorship. Hybrid work environment with flexibility. Career growth opportunities into mid-level Customer Success or Account Management. Travel and build meaningful client relationships. Direct impact on customer satisfaction and retention. Salt is acting as an Employment Agency in relation to this vacancy.

Last checked on June 3, 2026. We may earn a commission when you click through.

A solid opportunity for customer service professionals looking to deepen their skills in a tech-focused environment.

✓ Hybrid work model offers flexibility. ✓ Hands-on training and onboarding experience. ✓ Chance to work with a variety of clients across the country.

Customer Service Representative

Salt

Updated 8 days ago

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Johannesburg Hybrid Full–Time

A solid opportunity for customer service professionals looking to deepen their skills in a tech-focused environment.

About this role

An engaging opportunity for customer service professionals in Johannesburg, focusing on client success in the SaaS industry.

About the Company

Salt is a leading company in SaaS and workplace technology, focused on providing access control solutions across South Africa.

Key Highlights

✓ Full-time hybrid role with a minimum of three days in the office.
✓ Competitive salary range of R20,000 – R35,000 per month.
✓ Opportunity for client site visits and training sessions.
✓ Ideal for individuals with 1-2 years in SaaS or client-facing roles.
✓ Focus on building long-term client relationships.

💡 Honest Take: This role suits proactive individuals eager to develop client relationships but may not appeal to those seeking fully remote options.

Pros

✓ Hybrid work model offers flexibility.
✓ Hands-on training and onboarding experience.
✓ Chance to work with a variety of clients across the country.
✓ Supportive work culture focused on client success.

Cons

✗ Requires a minimum of three days in the office.
✗ Travel may be demanding for some candidates.
✗ Experience in SaaS is mandatory, limiting options for newcomers.

Best For: Ideal for individuals who enjoy problem-solving and relationship-building in a tech-driven environment.

Watch Out: Candidates should be ready for travel and in-person client interactions, which might not suit everyone.

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What Customers Say

Workers appreciate the supportive culture and opportunities for growth, though some find the travel requirements challenging.

Expert Review

The Customer Success Associate role at Salt is designed for those ready to engage directly with clients in the SaaS sector. With a salary range of R20,000 – R35,000, this position offers competitive compensation for the right candidate. The hybrid model allows for a balance of office and remote work, appealing to a modern workforce.

Being proactive and detail-oriented is essential, as the role involves assisting clients with onboarding and ongoing support. This is particularly important in a fast-paced tech environment where customer satisfaction can significantly impact business success.

While the role provides valuable experience in client relationships, candidates should be prepared for travel across South Africa for client site visits. This aspect might be a drawback for those preferring a strictly remote position. Nonetheless, the opportunity to develop hands-on skills in a supportive environment is a standout feature.

Overall, Salt offers a robust platform for growth in the customer success field, making this role attractive for those with a passion for technology and client service. For more details, visit Salt's official page here.