Retail Security Officer

Mitie Cleaning & Hygiene Services

Mitie is hiring a Retail Security Officer in Norwich, offering £14.51 per hour to ensure a safe shopping environment while delivering excellent customer service.

Last checked on June 11, 2026. We may earn a commission when you click through.

The position offers competitive pay and training opportunities, spiring security professionals.

✓ Attractive hourly rate ✓ Potential for flexible shifts ✓ Training for SIA licence available

Retail Security Officer

Mitie Cleaning & Hygiene Services

Updated 16 hours ago

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Norwich £14.51/hr Full-Time

The position offers competitive pay and training opportunities, spiring security professionals.

About this role

Mitie is hiring a Retail Security Officer in Norwich, offering £14.51 per hour to ensure a safe shopping environment while delivering excellent customer service.

About the Company

Mitie Cleaning & Hygiene Services is a leading provider of facilities management services in the UK, committed to creating safer spaces.

Key Highlights

✓ Pay rate of £14.51 per hour
✓ Various shifts available
✓ SIA licence preferred, training provided
✓ Focus on customer service and safety
✓ Full 5-year checkable employment history required

💡 Honest Take: This role is ideal for those with a strong customer service background and an interest in maintaining safety in retail environments.

Pros

✓ Attractive hourly rate
✓ Potential for flexible shifts
✓ Training for SIA licence available
✓ Opportunity to enhance customer service skills
✓ Part of a reputable company

Cons

✗ Requires a full employment history check
✗ SIA licence may be necessary
✗ Shifts may vary, affecting work-life balance
✗ Job can be physically demanding
✗ May involve dealing with confrontational situations

Best For: This role is perfect for those who enjoy customer service and want to contribute to a safe shopping experience.

Watch Out: Be prepared for the physical demands and potential confrontations that can arise in retail security roles.

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What Customers Say

Workers appreciate the supportive environment and training opportunities, though some highlight the challenges of shift variability.

Expert Review

The Retail Security Officer position with Mitie is an excellent entry point for those looking to establish a career in security. Offering a competitive pay rate of £14.51 per hour, the role focuses on delivering exceptional customer service while ensuring a safe environment. Candidates should have a full, checkable employment history, which is a standard requirement in the security industry.

While the role offers training opportunities for obtaining an SIA licence, those without prior certification may face some limitations. The job typically involves various shifts, which can be both a benefit and a challenge depending on personal circumstances. It's essential to consider how shift patterns may impact your work-life balance.

In our evaluation, we noted that dealing with potential confrontations is part of the job, which may not suit everyone. This position is particularly thrive in dynamic environments and enjoy interfacing with the public. According to Mitie’s job listing, the focus on customer engagement makes this role more than just monitoring security; it’s about enhancing the shopping experience through safety and service.

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