IT Support Engineer

Programmers.io

This role is for an IT Support Engineer with 3–7 years of experience in supporting MSP clients. Key skills include Microsoft 365 administration and cloud services.

Last checked on June 12, 2026. We may earn a commission when you click through.

A promising opportunity for mid-level IT professionals looking to work in a challenging environment.

✓ Dynamic work environment ✓ Opportunities for skill development ✓ Exposure to various technologies

IT Support Engineer

Programmers.io

Updated 3 hours ago

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Kanpur

A promising opportunity for mid-level IT professionals looking to work in a challenging environment.

About this role

This role is for an IT Support Engineer with 3–7 years of experience in supporting MSP clients. Key skills include Microsoft 365 administration and cloud services.

About the Company

Programmers.io is a Managed Service Provider known for delivering effective IT solutions across various domains.

Key Highlights

✓ Rotational shift timings
✓ Hands-on experience with cloud services
✓ Support for Microsoft 365 administration
✓ Focus on private cloud virtualization
✓ Collaboration in a dynamic MSP environment

💡 Honest Take: This position is suited for those with solid IT support experience but may not be ideal for entry-level candidates.

Pros

✓ Dynamic work environment
✓ Opportunities for skill development
✓ Exposure to various technologies
✓ Strong focus on cloud services
✓ Collaborative team culture

Cons

✗ Rotational shifts may disrupt work-life balance
✗ High expectations for hands-on experience
✗ Potentially limited career progression
✗ Pressure to support multiple clients
✗ Not suitable for beginners

Best For: Ideal for individuals with 3–7 years of IT support experience, particularly in Managed Service Provider settings.

Watch Out: Candidates should be prepared for the demands of rotational shifts and the fast-paced nature of MSP work.

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What Customers Say

Feedback from current employees highlights the supportive team culture but notes the challenges of rotational shifts.

Expert Review

The L1/L2 IT Support Engineer role at Programmers.io presents an excellent opportunity for IT professionals with a solid background. With a focus on Microsoft 365 administration and cloud services, this position requires candidates to have 3–7 years of hands-on experience. The job is set in Kanpur and involves rotational shifts, which may be challenging for some.

In this role, you'll support a diverse client base in a Managed Service Provider environment, which means you'll encounter various technologies and issues regularly. This is a chance to further develop your skills in cloud services and virtualization. However, the high expectations for experience may limit the pool of eligible candidates mainly to mid-level professionals.

While the dynamic environment can be rewarding, the pressure to meet multiple client needs could be a downside. It's crucial for candidates to assess their readiness for rotational shifts, which might impact their work-life balance. Overall, this position offers growth potential in a rapidly evolving tech landscape, n appealing choice for qualified applicants.