The Team Lead serves as the on-shift lead for a team of Security Guards at assigned facilities in Ottawa. This is a working leadership role, you will carry out full guard duties while also providing day-to-day direction, mentorship, and operational oversight to your team. Lead Hands are key to maintaining service continuity, professional standards, and a consistent security presence across rotating 12-hour shifts including statutory holidays. Key Responsibilities Lead shift operations and serve as the primary point of contact for on-duty guards Perform all Security Guard duties including patrol, access control, and incident response Apply Use of Force and arrest procedures in accordance with the Criminal Code when necessary Provide real-time guidance and support to guards during complex or escalating situations Monitor compliance with post orders, uniforms, and conduct standards Coordinate response to alarms, emergencies, and special events Communicate operational updates to Supervisors and relieve shift personnel appropriately Review and sign off on incident reports and shift logs Assist with onboarding and site orientation of new staff Ensure at least one bilingual (English/French) officer is on duty at all times Support screening operations at designated facilities using X-ray and metal detection equipment Qualifications & Requirements Valid Ontario Security Guard licence (PSISA) Current Use of Force certification Minimum 2–3 years progressive security experience; prior lead or senior guard experience preferred High school diploma or equivalent; post-secondary in Police Foundations or Law & Security preferred Valid Standard First Aid + CPR-C + AED + Naloxone certification NVCI certification (Non-Violent Crisis Intervention) Ability to obtain a Police Records Check — Judicial Matters Ability to obtain Government of Canada Reliability Status clearance Bilingualism (English/French) strongly preferred AODA, Cultural Sensitivity, and Mental Health Awareness training Smart Serve certification (asset) Strong written and verbal communication skills; able to complete detailed incident documentation Competency with MS Office (Outlook, Word, Excel) and CCTV systems Demonstrated ability to remain calm and decisive under pressure Pay: From $27.96 per hour Work Location: In person