Customer Service Agent
Irish Blood Transfusion Service
The Irish Blood Transfusion Service is seeking a full-time Customer Service Agent for their Cork Centre, focusing on donor services and collections.
Last checked on June 12, 2026. We may earn a commission when you click through.
This position offers a meaningful opportunity in a supportive environment, but be prepared for the emotional challenges of the role.
Customer Service Agent
Irish Blood Transfusion Service
Updated 9 hours agoYou'll be redirected to ie.talent.com
This position offers a meaningful opportunity in a supportive environment, but be prepared for the emotional challenges of the role.
About this role
The Irish Blood Transfusion Service is seeking a full-time Customer Service Agent for their Cork Centre, focusing on donor services and collections.
About the Company
The Irish Blood Transfusion Service (IBTS) is dedicated to ensuring a safe and reliable blood supply across Ireland.
Key Highlights
- ✓ Full-time, permanent position
- ✓ Support donor services and collections
- ✓ Work in a vital healthcare environment
💡 Honest Take: This role is ideal for those passionate about helping others in a crucial healthcare setting, but may not suit everyone due to the demands of customer service in health.
Pros
- ✓ Impactful work contributing to healthcare
- ✓ Stable, permanent employment
- ✓ Full-time hours with potential for growth
Cons
- ✗ Emotional toll due to the nature of work
- ✗ Limited salary transparency
- ✗ Not suitable for those seeking remote work
Best For: Ideal for those with strong communication skills who enjoy helping others and can handle the emotional aspects of healthcare.
Watch Out: Be aware that this job may involve high-pressure situations and emotional challenges in dealing with donors.
You'll be redirected to ie.talent.com
What Customers Say
Reviews highlight the rewarding nature of the work but also mention the emotional challenges faced in this healthcare customer service role.
Expert Review
The role of Customer Service Agent at the IBTS is more than just a job; it plays a crucial part in the healthcare system. Employees directly support the donor experience, which is vital for maintaining a safe blood supply in Ireland. The position offers a full-time commitment of 35 hours per week, ensuring job stability.
Potential candidates should consider the emotional demands of the role. Working in donor services can be rewarding but may also present challenging situations that require resilience. The nature of customer service in healthcare means that agents are often on the front lines, dealing with sensitive issues.
Salary details are not publicly listed, which may be a concern for some applicants. This lack of transparency can make it difficult to gauge the financial benefits of the position compared to similar roles in the sector. Interested candidates can find more information and apply through the official IBTS page.
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