Customer Service Representative (CSR) - Seasonal (Part-Time) Bloomington, MN | Part-Time | Seasonal | Flexible Schedule About Us At Hero, we’re more than a service provider—we’re a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer from their first interaction through the completion of their service. About The Role Looking for a summer role that builds real career skills and works around your schedule? We’re hiring part-time, seasonal Customer Service Representatives to support our team during a busy season. In this role, you’ll help customers through digital communication channels and manage scheduling tasks that keep our operations running smoothly. This is a task-based, fast-paced role where you’ll gain hands-on experience in customer service, operations, and business systems. It’s a great fit for college students or anyone early in their career looking to gain experience, earn income, and still enjoy a flexible summer schedule. What You’ll Do Respond to customer inquiries via email, text, and online channelsSchedule, reschedule, and confirm service appointments accuratelyHelp maintain a full and efficient schedule by managing appointment availabilityWork with internal teams to ensure a smooth customer experienceResolve basic customer concerns and escalate when neededEnter and update customer information with high attention to detailManage a steady stream of tasks while staying organized and on track What We’re Looking For Current college student, recent graduate, or early-career professionalStrong written communication skills and attention to detailComfortable working with computers and learning new systems quicklyOrganized, reliable, and able to stay focused in a fast-paced environmentSelf-motivated and able to work independentlyPositive attitude and willingness to learn Why This Role is a Great Fit for Students Flexible scheduling Work hours that can fit around classes, internships, or summer plansReal-world experience Build valuable skills in customer service, operations, and business toolsShort-term commitment Ideal for summer break or seasonal availabilityPath to more Opportunity to return for future seasons or move into long-term roles What Success Looks Like Timely, professional communication with customersStrong productivity and ability to manage multiple tasksReliable and consistent execution of daily responsibilities Schedule & Compensation Part-time seasonal role (hours vary based on your availability and business needs)Flexible shifts availableOpportunity to pick up additional hours during peak periodsHourly pay based on experiencePerformance-based incentives may be available Why Join Hero? Flexible work that fits your life—not the other way aroundGain experience that stands out on a resumeSupportive, team-oriented environmentOpportunity to grow into future roles within the company USD $22.00/Hr. USD $22.00/Hr.