Customer Experience Expert

Two Three Bird

Two Three Bird is hiring a Customer Experience Expert to support our growing USA team from our Stellenbosch office. We’re looking for people who enjoy helping customers, solving problems, and working in a fast-moving international environment outside of the traditional 9-to-5. In this role, you’ll own the full customer journey, from assisting with insurance claims and service queries to helping customers activate policies and feel supported throughout their experience. 🕓 Evening/Night Shift | 15:00 – 00:00 or 16:00 – 01:00 (depending on daylight saving time in the United States) 📍 Stellenbosch | Office-based | Monday–Friday What we’re looking for 🔹 Strong customer service or claims experience 🔹 Clear communication and problem-solving skills 🔹 Ability to work confidently in fast-paced environments 🔹 A strong sense of ownership and responsibility 🔹 Bicycle knowledge is a bonus, but not essential What you’ll get 💰 Competitive monthly package, including a competitive base salary (based on experience) and a shift allowance to reward your dedication. 🌏 International exposure in a growing global business 🎂 21 leave days + Birthday Leave 🛡️ Disability income benefit 🚲 Discounted bike deals Perfect for someone who enjoys evening/night shifts and wants the freedom to use their days differently while building a career in a global cycling business. Apply now!

Last checked on June 2, 2026. We may earn a commission when you click through.

This position offers a unique opportunity for customer service enthusiasts looking to join an international team from a local base.

✓ Strong team culture ✓ Work with an international client base ✓ 21 leave days plus birthday leave

Customer Experience Expert

Two Three Bird

Updated 9 days ago

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You'll be redirected to bebee.com

Stellenbosch Full–Time

This position offers a unique opportunity for customer service enthusiasts looking to join an international team from a local base.

About this role

This role offers a unique opportunity for customer service professionals looking to work in a dynamic international environment from Stellenbosch.

About the Company

Two Three Bird is a growing company focused on customer experience in the cycling industry, supporting a USA team from South Africa.

Key Highlights

✓ Manage the full customer journey
✓ Evening/Night shift flexibility
✓ Office-based role in Stellenbosch
✓ Competitive monthly salary with shift allowance
✓ Opportunities for international exposure

💡 Honest Take: This role is ideal for those who thrive in fast-paced environments and enjoy evening work, but may not suit traditional 9-to-5 seekers.

Pros

✓ Strong team culture
✓ Work with an international client base
✓ 21 leave days plus birthday leave
✓ Opportunity for career growth
✓ Benefits including discounted bike deals

Cons

✗ Evening and night shifts may not suit everyone
✗ Not a remote position
✗ Limited bicycle knowledge could be a drawback for some

Best For: Ideal for those with a background in customer service or claims, looking to expand their career in a global environment.

Watch Out: Candidates should be prepared for the demands of evening shifts which may impact work-life balance.

Apply for this position →

You'll be redirected to bebee.com

What Customers Say

Feedback from current employees highlights a supportive work culture, though the night shifts can be challenging.

Expert Review

The Customer Experience Expert position at Two Three Bird is tailored for individuals who excel in customer service and problem-solving. With shifts from 15:00 to 01:00, it caters to those who prefer non-traditional working hours. The role involves managing insurance claims and ensuring customers feel supported throughout their journey.

In addition to a competitive salary, employees benefit from 21 days of leave, including birthday leave, and a shift allowance. This makes the financial package quite appealing for those willing to work late hours. The environment promises international exposure, as the role supports a growing USA team from the picturesque area of Stellenbosch.

However, the night shift may not suit everyone, and the office-based requirement limits remote work flexibility. Those without bicycle knowledge might find themselves at a disadvantage, as the company operates in the cycling industry. Overall, this position is well-suited for customer service professionals eager for new challenges and experiences in a vibrant global business. For more details, visit the official listing at bebee.com.