Customer Care Administrator Location: Gormanston, Co. Meath Hours: Full-time, office-based (with some field exposure alongside colleagues) Company profit share schemePrivate HealthcareLife assurance If you enjoy working with people, enjoy keeping things running smoothly, and want a role where you can genuinely make a difference with animals, this could be a good fit. This is an opportunity to join a specialist business within the veterinary sector, supporting customers who rely on diagnostic technology to care for animals. You’ll be part of a small, knowledgeable team, with ownership of customer relationships and becoming a key point of contact from day one. The role This is a customer-focussed position where you’ll be the link between customers, service engineers, sales and internal teams. You’ll be: Managing day-to-day customer enquiries via phone and emailBuilding strong, long-term relationships with veterinary clientsCoordinating service and repair processes with the technical teamSupporting the sales process by creating opportunities and orders on SAPManaging service contracts, particularly within endoscopyLiaising with internal departments including finance, marketing and operationsKeeping records accurate and up to date across systems The role is mainly office-based, with up to 10-15% time spent out in the field accompanying sales and service colleagues, giving you exposure to customers and how the equipment is used in practice. About You Customer service experience, ideally in a technical or product-based environmentExperience supporting or working alongside sales teamsStrong organisation and attention to detailConfident communicator, both written and verbal Veterinary experience is a bonus, but not a requirement. Work Location: In person