IT Helpdesk Engineer

PFH Talent Acquisition & Recruitment

PFH Technology Group is looking for an IT Helpdesk Engineer to provide remote and onsite support in Clonmel for a 12-month contract.

Last checked on June 12, 2026. We may earn a commission when you click through.

The IT Helpdesk Engineer position offers solid experience in a well-recognised company, but the contract duration may be limiting for some.

✓ Gain valuable experience in IT support. ✓ Work with a reputable company. ✓ Opportunity for direct customer interaction.

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IT Helpdesk Engineer

PFH Talent Acquisition & Recruitment

Updated 2 months ago

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Clonmel Remote Contractor

The IT Helpdesk Engineer position offers solid experience in a well-recognised company, but the contract duration may be limiting for some.

About this role

PFH Technology Group is looking for an IT Helpdesk Engineer to provide remote and onsite support in Clonmel for a 12-month contract.

About the Company

PFH Technology Group is a leading technology and IT services provider in Ireland, known for delivering high-quality support and solutions to clients.

Key Highlights

✓ Provide premium quality phone, email, and remote support.
✓ Perform triage to route support calls correctly.
✓ Schedule and manage support calls with engineering teams.
✓ Regular communication with customers.
✓ Log calls and analyse trends in customer queries.

💡 Honest Take: This role is enjoy problem-solving and customer interaction but may not suit those looking for remote work flexibility, as the position is onsite.

Pros

✓ Gain valuable experience in IT support.
✓ Work with a reputable company.
✓ Opportunity for direct customer interaction.
✓ Develop troubleshooting and technical skills.
✓ Structured support process in place.

Cons

✗ Onsite work may not appeal to remote job seekers.
✗ Contract duration is limited to 12 months.
✗ Salary details are undisclosed.
✗ Potentially high call volumes during peak times.
✗ Limited advancement opportunities within a contract role.

Best For: Ideal for individuals who thrive in customer-facing roles and enjoy diagnosing technical issues.

Watch Out: Be aware that the role is onsite in Clonmel, which may not suit those seeking remote work options.

Apply for this position →

You'll be redirected to irishjobs.ie

Expert Review

The IT Helpdesk Engineer role at PFH Technology Group is a compelling opportunity for those looking to sharpen their IT skills. With a focus on premium support via phone and email, the position promises a hands-on approach to resolving customer issues.

Candidates will engage in triage processes to ensure effective routing of support calls, enhancing their problem-solving capabilities. Regular communication with customers will foster a dynamic work environment, although it may also lead to high call volumes.

While the 12-month contract offers a stable opportunity, the lack of disclosed salary details might be a concern for potential applicants. This role is particularly attractive for individuals who enjoy face-to-face interaction and troubleshooting.

According to the official listing on IrishJobs, interested candidates should prepare for an active and engaging work environment, but those seeking long-term stability might want to consider their options carefully.

while the position offers significant learning opportunities, those preferring remote flexibility or long-term roles may find this limiting.