Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service Representative to become a part of our team in Cincinnati, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Cincinnati area, ensuring their needs are met with outstanding service. At Universal Energy Solutions, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Customer Service Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Cincinnati and advancing our mission of offering sustainable energy solutions. Responsibilities Respond to customer inquiries and provide information about products, services, and billing in a sales settingMaintain accurate and detailed customer records and interactionsCollaborate with other teams to ensure prompt and effective resolution of customer issuesStay up-to-date on products, services, and industry trendsAdhere to company policies and procedures at all times Requirements Experience in customer service is advantageous, although it is not a prerequisiteWe place a high value on exceptional communication and interpersonal skillsCandidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situationsThe capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucialKnowledge of the energy sector would be a valuable assetApplicants should be adept at multitasking and excel in a fast-paced environmentA willingness to work flexible hours, including evenings and weekends, is greatly appreciatedA high school diploma or equivalent is mandatoryResidency in or near the Cincinnati, OH area is essential Benefits Paid trainingRapid advancement opportunitiesProfessional sales training curriculum