Site Description: Position: Full-Time Tactical Guard Site: Dartmouth General Hospital Hours: 4 on 4 off rotation, 12 hour shifts As a Tactical Healthcare Security Officer, you respond to alarms, emergency requests, and use your excellent verbal de-escalation skills to resolve incidents within the Emergency Department. You always maintain confidentiality and discretion when handling private information, and you never forget to smile while providing your incredible customer service. Monitoring the Emergency Department (ED), managing any aggressive behavior of visitors, or patients within the ED; Providing security presence and support throughout the Emergency Department Assisting clinical staff with patients and/or visitors who are aggressive, using an abusive or threatening language or gestures. Sitting with aggressive, abusive, threatening, fall risk and flight risk patients, based on the clinical staff’s requests, in the interim while waiting for a permanent patient watch coverage, when applicable. Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance Assist in developing security plans for high risk patients Utilize verbal de-escalation techniques to manage conflicts Oversee and support patient watch guards within the Emergency Department Work closely with local Law Enforcement and Emergency Services Adhere to all hospital policy and procedures and maintain compliance Monitor site visitors and perform ID checks in accordance with site policies and procedures Respond professionally to site emergencies (alarms, medical emergencies, fires and other urgent matters) Effectively communicate all suspicious activities, concerns, issues, and events to our dispatch team on behalf of the clients' assets Prepare and maintain professional and effective reports regarding the activities, security violations, and hazardous occurrences on site Be able to walk and patrolling the facility, including vertical commuting via multiple stairs. Ability to run and quickly respond to any code call within the assigned facility. Be able to participate in a physical training, including, use of force and physical restraining techniques Must have minimum 1-2 years of experience in security Diploma in Justice studies/police foundations is considered an asset Ability to obtain Security License for the province of Nova Scotia. English (oral and written) fluency is a must. Previous experience in security, law enforcement, or a related field preferred. Prior training certifications may be accepted on a case-by-case basis Applicants lacking acceptable certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position The UoF/MOAB training is not paid as it is a pre-requisite; however Paladin will cover all of the costs of the training with a 6-month commitment to the position/availability Paladin Security: Making the World a Safer and Friendlier Place because we CARE ! We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays