Support Service Advisor

Webrecruit for Family Action

The Support Service Advisor role offers a fulfilling part-time opportunity for empathetic individuals wanting to work remotely while making a difference.

Last checked on May 16, 2026. We may earn a commission when you click through.

The Support Service Advisor position offers a fulfilling opportunity for part-time work in a supportive environment, ideal for empathetic individuals.

✓ Flexible remote working arrangement ✓ Competitive salary for part-time work ✓ Supportive team atmosphere

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Support Service Advisor

Webrecruit for Family Action

Updated 2 months ago

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Anywhere Remote £24–£25 Part-Time

The Support Service Advisor position offers a fulfilling opportunity for part-time work in a supportive environment, ideal for empathetic individuals.

About this role

The Support Service Advisor role offers a fulfilling part-time opportunity for empathetic individuals wanting to work remotely while making a difference.

About the Company

Relate at Family Action is dedicated to providing support and guidance to individuals facing emotional challenges, creating a positive impact in their lives.

Key Highlights

✓ Remote home-based position with flexible hours
✓ Part-time role at 20 hours per week
✓ Includes a £480 homeworking allowance
✓ Opportunity to make a meaningful difference
✓ Temporary contract with potential for growth

💡 Honest Take: This role is perfect for those looking to enter the customer service sector while working from home, but it is temporary and may lack long-term security.

Pros

✓ Flexible remote working arrangement
✓ Competitive salary for part-time work
✓ Supportive team atmosphere
✓ Meaningful work impacting lives
✓ Homeworking allowance included

Cons

✗ Temporary one-year contract
✗ Part-time hours may limit income potential
✗ Remote work may feel isolating for some
✗ Emotional demands of the role
✗ Limited career progression in temporary roles

Best For: It's ideal for empathetic individuals or those entering the workforce, especially those seeking a role that allows them to contribute positively to others' lives.

Watch Out: Be mindful that the temporary nature of the contract may not provide the job security some candidates desire.

Apply for this position →

You'll be redirected to talents.studysmarter.co.uk

What Customers Say

Feedback from current workers highlights a supportive team but notes the emotional challenges of the role.

Expert Review

The Support Service Advisor position at Relate through Family Action offers a meaningful opportunity for those passionate about customer service. With a salary of £24,206 FTE, it includes an additional £480 homeworking allowance, making it a competitive choice for part-time work.

This role requires 20 hours per week and is entirely remote, allowing flexibility for those balancing other commitments. While the salary is decent for part-time work, the temporary one-year contract may deter candidates seeking long-term stability in their careers.

The responsibilities involve providing emotional support and guidance to clients through calls and emails, which can be rewarding but also demanding. It’s important to note that the emotional toll of such roles can be significant, and not everyone may thrive in this environment.

Overall, our team believes this position is an excellent fit for those looking to enter the customer service field with the added benefit of remote work. Interested candidates can find more details on Family Action's job page.

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