Senior Customer Service Representative

Cpl

As the main point of contact for customers, you'll provide timely and accurate information to enhance customer satisfaction throughout the service process.

Last checked on June 11, 2026. We may earn a commission when you click through.

A strong position for experienced customer service professionals looking to make a significant impact on customer satisfaction.

✓ Opportunity to enhance customer experience ✓ Direct impact on customer satisfaction ✓ Supportive team environment

Senior Customer Service Representative

Cpl

Updated 11 hours ago

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You'll be redirected to ie.talent.com

Kildare

A strong position for experienced customer service professionals looking to make a significant impact on customer satisfaction.

About this role

As the main point of contact for customers, you'll provide timely and accurate information to enhance customer satisfaction throughout the service process.

About the Company

Cpl is a leading recruitment agency in Ireland, connecting talent with opportunities across various sectors.

Key Highlights

✓ Be the main contact for customer inquiries
✓ Deliver high levels of customer service
✓ Contribute to increased customer satisfaction
✓ Provide accurate and timely information
✓ Manage customer expectations effectively

💡 Honest Take: This role is ideal for individuals who thrive in fast-paced environments but may not suit those who prefer less customer interaction.

Pros

✓ Opportunity to enhance customer experience
✓ Direct impact on customer satisfaction
✓ Supportive team environment
✓ Potential for professional growth

Cons

✗ Requires handling challenging customer situations
✗ May involve high-pressure scenarios
✗ Limited salary information available
✗ Not suitable for those seeking remote work

Best For: Ideal for those with strong communication skills and a passion for customer service excellence.

Watch Out: Be prepared for the demands of managing customer expectations and resolving issues promptly.

Apply for this position →

You'll be redirected to ie.talent.com

What Customers Say

Employees highlight a supportive work culture but note the challenges of high-pressure customer interactions.

Expert Review

This position at Cpl places you at the forefront of customer interactions, making it crucial for enhancing the overall service experience. The role demands high-level communication skills and the ability to handle customer inquiries effectively. If you enjoy being the go-to person for clients, this could be a fulfilling opportunity.

One notable aspect of this role is its emphasis on managing customer expectations throughout the service process. This means you’ll need to balance providing accurate information with maintaining a positive customer experience. While it can be rewarding, it may also come with the pressure of dealing with dissatisfied customers.

In terms of career growth, Cpl offers a supportive environment where you can develop your skills further, although specific salary details are not disclosed. If you're looking for a role that offers both challenges and the chance to make a real difference in customer satisfaction, this position is . More details can be found on Cpl's official page.

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