Operations & Retail Manager

Company Description Jewel Room is a dedicated provider of bespoke jewelry, emphasizing quality craftsmanship and personalized design tailored for each customer. Committed to delivering exceptional products and services, our team works to create meaningful, one-of-a-kind pieces for special occasions and everyday luxury. Jewel Room values creativity, precision, and customer satisfaction, fostering long-lasting relationships with clients. Located in Ayr, our operation combines artistry with retail expertise to offer a premium jewelry experience.

Role Description This is a full-time, on-site role located in Ayr for an Assistant Operations & Retail Manager specializing in bespoke jewelry. The role involves assisting in the day-to-day management of store operations, ensuring customer satisfaction, and delivering exceptional service. Responsibilities include overseeing sales performance, supporting the retail team, fostering strong client relationships, and assisting in team management and development. You will play an integral part in ensuring smooth operations and a superior customer experience.

Qualifications Strong skills in Communication and Customer Service to provide excellent client interactionsExperience in achieving Customer Satisfaction and fostering long-term customer relationshipsProven ability in Team Management to support, train, and guide retail staffSales expertise, with the ability to drive performance and meet revenue targetsHigh attention to detail and passion for bespoke jewelry and luxury retailCommitment to working on-site and full time in AyrPrevious experience in retail or jewelry is advantageous