Medical Receptionist & Contact Centre Specialist

I-Med

This role requires candidates with strong communication and organisational skills, focused on delivering excellent customer service in a medical reception environment.

Last checked on June 11, 2026. We may earn a commission when you click through.

The role is a solid fit for individuals seeking a stable career in medical administration with a focus on patient interaction.

✓ Opportunity to work in the healthcare sector ✓ Development of valuable customer service skills ✓ Collaborative work environment

Medical Receptionist & Contact Centre Specialist

I-Med

Updated 19 hours ago

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Canberra

The role is a solid fit for individuals seeking a stable career in medical administration with a focus on patient interaction.

About this role

This role requires candidates with strong communication and organisational skills, focused on delivering excellent customer service in a medical reception environment.

About the Company

I-Med is a prominent provider of medical imaging services in Australia, dedicated to high-quality care and patient satisfaction.

Key Highlights

✓ Strong communication skills required
✓ Focused on customer service in healthcare
✓ Organisational skills are essential
✓ On-site position in Canberra

💡 Honest Take: This position suits those who thrive in face-to-face environments and enjoy helping others in a healthcare setting.

Pros

✓ Opportunity to work in the healthcare sector
✓ Development of valuable customer service skills
✓ Collaborative work environment

Cons

✗ Position is not remote
✗ May involve high-pressure situations
✗ Limited career advancement opportunities

Best For: Ideal for those who enjoy direct patient interaction and have strong organisational abilities.

Watch Out: Candidates should be prepared for a fast-paced environment with varying workloads.

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What Customers Say

Employees have noted a supportive work environment but highlighted the challenges of working in a fast-paced medical setting.

Expert Review

In the medical reception field, strong communication skills are non-negotiable. This role at I-Med demands proficiency in handling patient queries and managing appointments effectively. Customer service focus is crucial, as you'll be the first point of contact for patients seeking assistance.

The position is based in Canberra, which may limit applicants who prefer remote work. If you're someone who thrives in a busy, on-site environment, this could be a good fit. However, those seeking flexibility should consider other options.

Organisational skills are paramount, especially in a healthcare context where efficiency can impact patient care. This role also offers the chance to develop valuable skills that are transferable across various sectors, yet advancement opportunities might be limited within the company.

Overall, if you're passionate about helping others and enjoy a dynamic work environment, this position could be worthwhile. For further details, you can visit I-Med's job listing here.