At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our guests' expectations. As a dedicated and detail-oriented Customer Service Representative, you'll play a vital role in providing top-notch support to our customers via phone and text, while also contributing to the success of our hospitality business. If you're a people person with a passion for delivering outstanding service, we want to hear from you! About arenaflex arenaflex is a leading hospitality business that's committed to providing unforgettable experiences for our guests. With a focus on innovation, quality, and customer satisfaction, we're constantly striving to improve and exceed our guests' expectations. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. Job Summary We're seeking a highly skilled and dedicated Customer Service Representative to join our team on a part-time basis, working 3 days a week with flexible days. As a Customer Service Representative, you'll be responsible for providing exceptional customer support via phone and text, while also managing administrative tasks such as scheduling, responding to guest reviews, and monitoring our crew's group chat during peak hours. If you're a team player with excellent communication skills and a passion for delivering outstanding service, we want to hear from you! Key Responsibilities As a Customer Service Representative for arenaflex, you'll be responsible for the following key responsibilities ### Customer Support * Handle 15-25 calls per day, averaging 6 minutes per call, to provide exceptional customer support and resolve customer inquiries promptly. * Respond to text messages and resolve customer inquiries in a timely and professional manner. * Provide accurate information and support to customers regarding services and general inquiries. * Troubleshoot any issues and escalate when necessary to ensure customer satisfaction. ### Administrative Tasks * Create and manage the crew's weekly schedules, ensuring all shifts are covered and any last-minute changes are addressed. * Monitor the crew's group chat from 1100 AM to 400 PM PST to address questions, solve problems, and provide guidance as needed. * Regularly check and respond to company emails, ensuring prompt communication with customers and internal team members. * Respond to guest reviews, ensuring professional and courteous communication at all times. ### Qualifications To be successful in this role, you'll need to possess the following qualifications * Excellent verbal and written communication skills, with the ability to communicate effectively with customers and internal team members. * Ability to multitask and prioritize tasks effectively, with a focus on delivering exceptional customer service. * Strong problem-solving skills and ability to remain calm under pressure, even in high-stress situations. * Proficient in using email, messaging apps, and phone systems, with a focus on delivering efficient and effective communication. * Ability to manage time effectively and work independently, with a focus on meeting deadlines and delivering results. * Previous experience in customer service or scheduling is a plus, but not required. ### Work Environment As a remote position, you'll need to be available during the designated on-call hours of 900 AM - 900 PM PST on the scheduled days. A reliable internet connection and a quiet workspace are required for this role. ### Compensation and Benefits * Competitive daily rate of $150/day * Flexible schedule with 3 days a week, flexible days * Work from home with a quiet and dedicated workspace * Opportunity to grow and develop your skills in a dynamic and fast-paced environment * Collaborative and supportive team environment ### Expected Hours and Shift * 36 hours per week * 12-hour shift * Day shift ### Work Location * Remote position, with the ability to work from home If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative for arenaflex and take the first step towards a rewarding and challenging career in hospitality. How to Apply To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job