Customer Service Clerk

Hays Travel

Join Hays Travel, the UK's largest independent travel agency, as a Customer Service Clerk, providing excellent support for holiday bookings.

Last checked on May 21, 2026. We may earn a commission when you click through.

Hays Travel offers a solid opportunity for customer service professionals, particularly those who enjoy working in the travel sector remotely.

✓ Flexible remote work options ✓ Supportive and friendly team culture ✓ Comprehensive training provided

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Customer Service Clerk

Hays Travel

Updated 3 months ago

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Anywhere Remote Full–Time

Hays Travel offers a solid opportunity for customer service professionals, particularly those who enjoy working in the travel sector remotely.

About this role

Join Hays Travel, the UK's largest independent travel agency, as a Customer Service Clerk, providing excellent support for holiday bookings.

About the Company

Hays Travel, established for over 40 years, is the UK's largest independent travel agency, offering a wide range of holiday packages and excellent customer service.

Key Highlights

✓ Remote working flexibility
✓ Support from a leading independent travel agency
✓ Opportunities for career growth
✓ Access to a variety of travel products
✓ Dynamic and supportive team environment

💡 Honest Take: This role is ideal for those passionate about travel and providing top-notch customer service, but may not suit individuals seeking a fast-paced environment.

Pros

✓ Flexible remote work options
✓ Supportive and friendly team culture
✓ Comprehensive training provided
✓ Wide range of travel products to engage with
✓ Job stability in a well-established company

Cons

✗ Potentially high workload during peak seasons
✗ Limited opportunities for advancement in some roles
✗ Customer service challenges can be stressful
✗ Time zone differences may affect communication
✗ Remote work may lead to feelings of isolation

Best For: Ideal for those who enjoy helping others plan their holidays and have strong communication skills, while seeking a remote position.

Watch Out: Be prepared for busy periods, especially during school holidays and summer, which may increase stress levels.

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Expert Review

Hays Travel’s Customer Service Clerk role offers a unique opportunity to work for the UK’s largest independent travel agency. With over 460 branches and a strong focus on customer satisfaction, the company prides itself on providing quality holiday experiences. Employees can expect comprehensive training and the chance to work remotely, allowing for flexibility in their work-life balance.

The role involves supporting customers with their holiday bookings, a task that can become challenging during peak travel seasons. While the supportive team environment is a significant advantage, the high volume of inquiries can lead to increased pressure at certain times. This makes it essential for candidates to possess strong organisational skills and resilience.

Moreover, Hays Travel’s long-standing reputation means that employees can enjoy the benefits of working within a well-established company. Those who are passionate about travel and customer service will likely find this role fulfilling, although it may not suit everyone due to the fast-paced nature during busy periods. For further details, prospective applicants can visit Hays Travel's official site.