Automotive Customer Service Advisor

Pep Boys

Engage with customers, schedule appointments, and recommend services to ensure their vehicles run efficiently while adhering to company standards.

Last checked on June 14, 2026. We may earn a commission when you click through.

This position is thrive in fast-paced environments and enjoy helping others with their automotive needs.

✓ Opportunity to build long-term customer relationships. ✓ Hands-on experience in the automotive industry. ✓ Supportive company culture focused on customer care.

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Automotive Customer Service Advisor

Pep Boys

Updated 1 month ago

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Port Richey

This position is thrive in fast-paced environments and enjoy helping others with their automotive needs.

About this role

Engage with customers, schedule appointments, and recommend services to ensure their vehicles run efficiently while adhering to company standards.

About the Company

Pep Boys is a well-established automotive service and retail provider, known for its commitment to customer care and automotive expertise.

Key Highlights

✓ Engage with customers to build trust and understand their needs.
✓ Schedule service appointments efficiently.
✓ Communicate processes and timelines clearly.
✓ Sell parts and services to enhance vehicle performance.
✓ Adhere to company standards for customer satisfaction.

💡 Honest Take: While the role offers an opportunity to connect with customers, it can be demanding, requiring strong communication and problem-solving skills.

Pros

✓ Opportunity to build long-term customer relationships.
✓ Hands-on experience in the automotive industry.
✓ Supportive company culture focused on customer care.
✓ Potential for career growth within the company.

Cons

✗ Can be high-pressure during peak hours.
✗ May require working on weekends or holidays.
✗ Job may involve dealing with dissatisfied customers.
✗ Limited salary transparency in the listing.

Best For: Ideal for those seeking a customer service role within the automotive sector, particularly in a retail environment.

Watch Out: Be prepared for a customer service environment that can be stressful, especially during busy times.

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What Customers Say

Workers appreciate the supportive culture but note the challenges of handling customer complaints during busy periods.

Expert Review

In the Automotive Customer Service Advisor role at Pep Boys, employees are tasked with engaging customers and ensuring their automotive needs are met. Building trust with customers is crucial, as this helps in scheduling appointments and recommending services that keep vehicles running efficiently.

This position requires a keen understanding of customer needs and the ability to communicate processes clearly. Advisors will need to articulate timelines and service recommendations, which can be demanding, especially during peak hours. The ability to handle dissatisfied customers is also essential, as the automotive service industry can have its fair share of challenges.

Pep Boys emphasizes adhering to its customer care standards, which can provide a rewarding environment for those who thrive on helping others. Career growth opportunities may exist for advisors who excel in their roles. However, be mindful that the role might involve working weekends or holidays, which can impact work-life balance.

Considering all factors, this position is a fit for individuals passionate about cars and customer service. It's not for those looking for a low-pressure job, as the demands can be high. For more details, visit Pep Boys' official page at Pep Boys Careers.

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