LOCATION: MERMAID QUAY SHIFT PATTERN: As and when required, 0 hours per week PAY RATE: £13.45 per hour If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help! ROLE OVERVIEW AND PURPOSE This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site. KEY RESPONSIBILITIES • Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service • Carry out regular patrols of site as detailed in the site assignment Instructions, being always proactive • Continuously look for opportunities to be of assistance to visitors at site, proactively helping wherever opportunities arise • Safeguard all the sites are safe and non-threatening environment for all visitors/tenants. • Ensuring all incidents are managed in accordance with site policies and procedure • Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported • Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve • Record/log all non-conformances and emergencies with the appropriate control room operatives • Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed • Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices • Maintain vigilance and highlight/manage unauthorised access by banned individuals • Ensure radio procedures are always adhered to • Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to • Undertake any other reasonable duties as required to meet the needs of the business. • Any other reasonable duties as requested by your line manager • Ensure a timely response to all security issues and events • Complete all training requirements as requested by line manager REQUIRED SKILLS AND EXPERIENCE • Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard with a one team approach • Take ownership of all situations to ensure tasks are completed or escalated when necessary. • To always stay motivated aim high and achieve • To respect all staff and visitors within the site • Be available at short notice and fully flexible. QUALIFICATIONS SIA Door Supervisors Licence – Essential Own Vehicle and full UK driving licence – Essential First Aid at Work – Essential CCTV licence – Desirable Benefits We’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our careers page About ABM: ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit www.abm.co.uk. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.