Customer Service & Sales Support Shift Times: Monday - Friday 9:00-17:30 Pay Rate: £12.71 per hour Location: Milton Keynes, MK10 9RG (Hybrid working) This is a temporary 6 month contract to cover maternity leave We are looking for a highly organised and customer-focused individual to join our team in a busy support role. This position is ideal for someone who enjoys speaking with customers, handling enquiries, and keeping processes running smoothly through strong administrative and Excel skills. Key Responsibilities Act as a first point of contact for customer enquiries via phone and email, providing a professional and helpful service at all timesSupport customers with order queries, updates, and general requests, ensuring a positive experience from start to finishProcess customer orders accurately and efficiently, ensuring all details are correctly recorded in internal systemsMaintain and update customer records, including account details, billing information, and order historyUse Excel to track orders, monitor progress, and maintain accurate records and reportsAssist with preparing quotes and basic pricing information using internal toolsFollow up on customer requests, purchase orders, and approvals to ensure timely completionLiaise with internal teams to resolve customer issues and ensure smooth order deliveryHandle administrative tasks such as data entry, document preparation, and filingMonitor inboxes and respond promptly to customer and internal queriesSupport the wider team with reporting, tracking, and general coordination tasksHelp ensure all processes are followed correctly and continuously look for ways to improve efficiencyWhat We're Looking For Previous experience in a customer service, admin, or office-based roleConfident and professional phone mannerStrong organisational skills and attention to detailGood working knowledge of Microsoft Excel and other Office applicationsAbility to manage multiple tasks and prioritise effectivelyClear communication skills and a team-oriented approachA proactive attitude and willingness to learnWhy Join Us? You'll be part of a supportive team where your role is key to delivering excellent customer service. This is a great opportunity to develop your administrative and coordination skills in a fast-paced, customer-focused environment.