Dispatcher

Ritchie Bros.

The Dispatcher manages towing resources to ensure efficient vehicle pickups and deliveries while providing excellent customer service to towing partners.

Last checked on June 19, 2026. We may earn a commission when you click through.

✓ Opportunity to work in a thriving logistics field ✓ Focus on customer service and team coordination ✓ Involvement in daily operational efficiency

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Dispatcher

Ritchie Bros.

Updated 2 months ago

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Buffalo

The Dispatcher position at Ritchie Bros. offers a dynamic work environment for those passionate about logistics and customer interaction.

About this role

The Dispatcher manages towing resources to ensure efficient vehicle pickups and deliveries while providing excellent customer service to towing partners.

About the Company

Ritchie Bros. is a global asset management and disposition company, specializing in auctioning heavy equipment.

Key Highlights

✓ Coordinates towing resources for optimal efficiency
✓ Enhances productivity at the branch level
✓ Provides exceptional service to towing partners
✓ Works in a fast-paced environment
✓ Located in Buffalo, NY

💡 Honest Take: This role is excel in logistics and customer service, but may not suit individuals seeking remote work or a flexible schedule.

Pros

✓ Opportunity to work in a thriving logistics field
✓ Focus on customer service and team coordination
✓ Involvement in daily operational efficiency

Cons

✗ Requires in-person presence in Buffalo
✗ May involve high-stress situations
✗ Limited salary information available

Best For: This position is suited for proactive problem solvers who thrive in fast-paced environments.

Watch Out: Be prepared for the demands of managing multiple towing requests simultaneously.

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What Customers Say

Feedback from employees highlights a supportive team environment but notes the challenges of high-pressure situations.

Expert Review

The Dispatcher role at Ritchie Bros. is crucial for ensuring smooth logistics operations in Buffalo. This position involves coordinating towing resources effectively, which is key for optimizing productivity across branches.

Customer service skills are paramount as the role requires constant communication with towing partners.

Candidates should be ready for a dynamic work environment, where the ability to think quickly and manage stress is essential. While the exact salary is not disclosed, the logistics field generally offers competitive pay for effective coordinators. The company is known for its strong operational focus, making this an excellent opportunity for those looking to grow in the logistics sector.

Working closely with a dedicated team, Dispatchers can significantly impact overall efficiency. However, this role is not for those seeking a remote position, as in-person presence is mandatory. Overall, this position offers a strong foundation for anyone looking to advance in logistics while directly engaging with customer service operations.