TPR Customer Service Rep

MMC Group

Join a remote call center as a Customer Service Representative supporting Third Party Liability operations, requiring strong attention to detail and experience in high-volume settings.

Last checked on June 3, 2026. We may earn a commission when you click through.

✓ Remote work flexibility ✓ Full-time employment ✓ Focus on professional development

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TPR Customer Service Rep

MMC Group

Updated 3 months ago

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Anywhere Remote Full-Time

Ideal for candidates looking for stable remote work in customer service, especially in the insurance sector.

About this role

Join a remote call center as a Customer Service Representative supporting Third Party Liability operations, requiring strong attention to detail and experience in high-volume settings.

About the Company

MMC Group specializes in providing comprehensive claims management and recovery services.

Key Highlights

✓ Fully remote position for local candidates in Austin, TX
✓ Requires 6+ months of call center experience
✓ Focus on Third Party Liability and Recovery operations
✓ Fast-paced, metric-driven environment
✓ Opportunities for career growth within the company

💡 Honest Take: This role is suitable for those with a strong customer service background, but it demands a high level of performance under pressure.

Pros

✓ Remote work flexibility
✓ Full-time employment
✓ Focus on professional development
✓ Engagement in a dynamic team environment
✓ Exposure to the insurance recovery process

Cons

✗ High-pressure environment with metrics to meet
✗ Experience requirement may exclude entry-level candidates
✗ Role may involve handling complex claims
✗ Limited salary information available
✗ Potentially long hours during peak times

Best For: This position is for individuals who thrive in fast-paced roles and have a passion for helping customers navigate complex situations.

Watch Out: Be prepared for a demanding workload and the need to consistently meet performance metrics.

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What Customers Say

Employees commend the supportive team environment but note the high-pressure and metrics-driven nature of the job.

Expert Review

The role of TPR Customer Service Representative demands significant experience in high-volume call centers, highlighting the need for candidates to showcase relevant job titles on their resumes. With a focus on Third Party Liability operations, successful applicants will navigate complex claims while maintaining accuracy and speed. Attention to detail and the ability to handle multiple systems are crucial for success in this position.

Being fully remote, this job offers flexibility for local Austin residents, but it comes with the expectation of meeting strict performance metrics. This may not be suitable for those who prefer a laid-back work environment, as the role can be high-pressure. Candidates are encouraged to have at least six months of recent call center experience to ensure they can manage the demands of the job effectively.

Potential applicants should also consider the impact of working in a metric-driven environment, where meeting targets is essential. While the company provides opportunities for professional growth, the fast-paced nature may not be ideal for everyone. The official job listing on MMC Group's site provides additional insights into the position and its requirements.