Implementation Coordinator

SupportNinja

The Implementation Coordinator role involves designing integration solutions while collaborating with Sales, Customer Success teams, and clients at SupportNinja.

Last checked on June 12, 2026. We may earn a commission when you click through.

The Implementation Coordinator position offers engage with clients and internal teams, perfect for tech-savvy professionals in Metro Manila.

✓ Hybrid work model ✓ Engaging and collaborative team environment ✓ Opportunity to work with diverse clients

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Implementation Coordinator

SupportNinja

Updated 2 months ago

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Metro Manila Hybrid

The Implementation Coordinator position offers engage with clients and internal teams, perfect for tech-savvy professionals in Metro Manila.

About this role

The Implementation Coordinator role involves designing integration solutions while collaborating with Sales, Customer Success teams, and clients at SupportNinja.

About the Company

SupportNinja is a leading provider of customer support services, specializing in SaaS solutions and technology-driven support.

Key Highlights

✓ Hybrid work setup at Sanctum, SM - North EDSA
✓ Collaborative environment with Sales and Customer Success teams
✓ Focus on designing integration solutions for clients

💡 Honest Take: This role is thrive in a collaborative setting and are skilled in technical solutions, but it may not suit individuals preferring a fully remote work environment.

Pros

✓ Hybrid work model
✓ Engaging and collaborative team environment
✓ Opportunity to work with diverse clients

Cons

✗ Not a fully remote position
✗ May require adapting to various client needs
✗ Potential for high workload during implementation phases

Best For: This position is suited for professionals with a background in SaaS, APIs, or SQL looking to further their careers in a dynamic environment.

Watch Out: Candidates should be prepared for the demands of a hybrid role, balancing both client interactions and internal coordination.

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What Customers Say

Feedback from employees highlights a supportive work culture but notes that the hybrid model can lead to fluctuating workloads.

Expert Review

The Implementation Coordinator role at SupportNinja is an excellent fit for individuals passionate about technology and customer solutions. Engaging with both sales and customer success teams, the coordinator designs integration solutions that impact client satisfaction directly. The hybrid model allows flexibility but requires strong communication skills.

SupportNinja's focus on SaaS and API solutions means that the ideal candidate should have a foundational understanding of technical integrations. This role is especially beneficial for those looking to enhance their project management skills while working alongside experienced professionals.

while the position offers significant growth opportunities, potential applicants should be aware of its demands. The necessity to adapt to various client needs and a possible high workload during implementation phases can be challenging but rewarding. More details can be found on their official page.