Cabin Baggage Officer and Customer Service Officer

Qantas Airways

Join the Jetstar team as a Customer Service Officer, where you'll assist customers from check-in to boarding at Adelaide Airport.

Last checked on June 14, 2026. We may earn a commission when you click through.

A solid opportunity for customer service enthusiasts looking to join a reputable airline.

✓ Engaging and customer-focused role ✓ Full-time employment with a leading airline ✓ Dynamic work environment at the airport

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Cabin Baggage Officer and Customer Service Officer

Qantas Airways

Updated 1 month ago

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South Australia

A solid opportunity for customer service enthusiasts looking to join a reputable airline.

About this role

Join the Jetstar team as a Customer Service Officer, where you'll assist customers from check-in to boarding at Adelaide Airport.

About the Company

Qantas Airways is a major Australian airline, known for its extensive domestic and international flight services.

Key Highlights

✓ Opportunity to work at both domestic and international airports
✓ Engagement with customers throughout their travel journey
✓ Part of a well-established airline network
✓ Full-time employment with Qantas
✓ Dynamic work environment

💡 Honest Take: This role is thrive in fast-paced environments but may not suit individuals seeking predictable hours.

Pros

✓ Engaging and customer-focused role
✓ Full-time employment with a leading airline
✓ Dynamic work environment at the airport
✓ Opportunities for career advancement
✓ Interaction with diverse customers

Cons

✗ Shift work may disrupt personal life
✗ Potentially high-stress environment during peak times
✗ Limited flexibility in work hours
✗ Customer service challenges can be demanding
✗ Not suitable for those who prefer desk jobs

Best For: This position is ideal for energetic individuals who enjoy working in a team and engaging with others.

Watch Out: Be prepared for varying shift patterns that can affect work-life balance.

Apply for this position →

You'll be redirected to au.talent.com

What Customers Say

Workers appreciate the team environment but note the challenges of shift work and customer interactions.

Expert Review

The role of a Cabin Baggage and Customer Service Officer at Adelaide Airport offers be part of the travel experience from the start. In this position, you will be welcoming passengers, assisting with check-in, and guiding them through the boarding process. This hands-on role is essential for maintaining a smooth operation within the Jetstar network.

Working with Qantas Airways means joining a well-respected company in the aviation industry. You'll be part of a dedicated team responsible for ensuring customer satisfaction and support throughout their journey. The job provides full-time hours, which can be beneficial for those seeking stable employment.

However, it's important to consider the potential downsides. The role often involves shift work, which can lead to irregular hours, making it challenging for those with family commitments or other responsibilities. customer service roles can be high-pressure, especially during busy travel seasons.

For anyone with a passion for travel and a customer-centric mindset, this position could be a rewarding experience. According to Qantas's site, the role is integral to their operations, reflecting the company's commitment to exceptional service. If you're ready to embrace the challenges and rewards of airport operations, this could be the perfect fit.