Team Lead, Customer Support

DoorDash

Lead the UK support team at SevenRooms, ensuring fast and effective customer assistance for hospitality operators.

Last checked on June 11, 2026. We may earn a commission when you click through.

The position offers a great opportunity to blend leadership with hands-on customer support, making it suitable for proactive individuals.

✓ Opportunity to lead and mentor a team. ✓ Engage directly with customers to resolve issues. ✓ Collaborative work environment across departments.

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Team Lead, Customer Support

DoorDash

Updated 1 month ago

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London Remote Full-Time

The position offers a great opportunity to blend leadership with hands-on customer support, making it suitable for proactive individuals.

About this role

Lead the UK support team at SevenRooms, ensuring fast and effective customer assistance for hospitality operators.

About the Company

SevenRooms Ltd partners with hospitality operators globally to provide top-tier customer support.

Key Highlights

✓ Act as a Player-Coach to support customers directly.
✓ Guide a team of customer support representatives.
✓ Monitor metrics and provide feedback for team performance.
✓ Enhance team efficiency through training and quality reviews.
✓ Collaborate with other teams to improve customer experience.

💡 Honest Take: This role is ideal for someone passionate about leading a team while actively engaging with customers, but it may be challenging for those who prefer a purely managerial position.

Pros

✓ Opportunity to lead and mentor a team.
✓ Engage directly with customers to resolve issues.
✓ Collaborative work environment across departments.
✓ Full-time position with growth potential.

Cons

✗ High-pressure environment with performance metrics.
✗ Requires direct customer interaction, which may be demanding.
✗ Limited flexibility if the team faces heavy workloads.

Best For: Ideal for experienced customer support professionals looking to step into a leadership role.

Watch Out: Be prepared for a fast-paced environment that prioritises customer satisfaction and team performance metrics.

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What Customers Say

Current employees appreciate the collaborative environment but note the pressure of performance metrics.

Expert Review

Leading the Customer Support Team at SevenRooms involves not just overseeing operations but also engaging directly with clients. This 'Player-Coach' model allows for active participation in resolving customer issues, which can be rewarding but also demanding. The role requires a strong focus on metrics to ensure team effectiveness, with regular feedback sessions essential for performance improvement.

The collaborative nature of the position means that you'll work closely with various departments, including Customer Success and Product. This integration can enhance the overall customer experience but also means that team dynamics will be crucial for success. The expectation to maintain high service standards is paramount, making this a role suited for those who thrive under pressure.

While the opportunity is promising for those with a passion for leadership and customer service, potential candidates should consider whether they enjoy the dual responsibilities of coaching and direct client engagement. If you prefer a purely managerial role without customer interaction, this may not be the best fit. For more details, visit SevenRooms' official page at SevenRooms Careers.

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