Broker Accounts Customer Service Representative

GFL Environmental

This role involves handling broker account inquiries and complaints via email and phone, scheduling service orders, and providing accurate information to clients.

Last checked on September 16, 2026. We may earn a commission when you click through.

✓ Direct customer interaction ✓ Opportunities for relationship building ✓ Hands-on experience in issue resolution

Broker Accounts Customer Service Representative

GFL Environmental

Updated 9 days ago

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Raleigh On-site

This position is ideal for individuals who thrive in a customer-facing role and enjoy problem-solving. However, it may not suit those looking for a laid-back work atmosphere, as the demands can be high.

About this role

This role involves handling broker account inquiries and complaints via email and phone, scheduling service orders, and providing accurate information to clients.

About the Company

GFL Environmental is a leading provider of diversified environmental services across North America.

Key Highlights

✓ Daily interaction with broker accounts via email and phone
✓ Issue resolution and complaint handling
✓ Scheduling service orders and dispatching to operations
✓ Opportunity to build sustainable relationships

💡 Honest Take: While the role may offer a chance to enhance customer service skills, the high volume of complaints can be stressful. Prepare for a fast-paced environment where meeting broker expectations is critical.

Pros

✓ Direct customer interaction
✓ Opportunities for relationship building
✓ Hands-on experience in issue resolution

Cons

✗ High volume of complaints to manage
✗ Fast-paced work environment
✗ Onsite position with no remote options

Best For: Individuals seeking a dynamic role in customer service, particularly those comfortable with a steady flow of inquiries and complaints.

Watch Out: The role requires handling frequent complaints, which may lead to a stressful work environment.

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Expert Review

If you enjoy direct customer interactions, this role at GFL Environmental focuses on broker accounts, requiring daily management of inquiries and complaints. Expect a fast-paced atmosphere where attention to detail is paramount. The company emphasizes building sustainable relationships, which could be rewarding for the right candidate.

However, the stress of complaint resolution might overwhelm those unprepared for a high-pressure setting. The onsite requirement eliminates remote work options, which for some. For more details, visit the official listing at GFL Environmental.