Call Centre Agent

ShiftMate

Leading customer service company seeks motivated Call Centre Agents to join our growing team serving clients from our Port Shepstone operations hub. This full-time position offers excellent growth opportunities in the expanding BPO sector along the South Coast, with easy access from Shelly Centre and main transport routes. Key Responsibilities:Handle inbound customer calls professionally and resolve inquiries efficientlyMake outbound sales and follow-up calls to achieve monthly targetsAccurately capture customer information using computer systems and CRM softwareFollow company scripts while providing personalized customer serviceEscalate complex issues to supervisors when requiredMaintain call quality standards and participate in coaching sessionsWork collaboratively with team members to achieve department goalsRequirements:Matric certificate or equivalent qualificationClear English communication skills and preferably isiZuluBasic computer literacy and typing abilitiesClear criminal record and credit checkReliable transport to Port Shepstone CBD areaWillingness to work flexible shifts including eveningsWhat We Offer:Competitive salary R6500-R12000 per month based on experiencePerformance bonuses and incentive programsComprehensive training program for new agentsCareer advancement opportunities to team leader and supervisor rolesMedical aid contribution after probation periodHow to Apply:No CV needed! Apply instantly via WhatsApp and start earning within days through our paid trial shift program. We provide full training and support to get you started in your new career. Located near Shelly Centre with easy taxi access from Durban and surrounding areas.

Last checked on May 18, 2026. We may earn a commission when you click through.

For anyone eager to start a career in customer service, this opportunity in Port Shepstone is worth considering.

✓ No formal qualifications required ✓ Immediate employment opportunities ✓ Paid trial period available

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Call Centre Agent

ShiftMate

Updated 2 months ago

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You'll be redirected to shiftmate.co.za

Port Shepstone R52–R85 Full–Time

For anyone eager to start a career in customer service, this opportunity in Port Shepstone is worth considering.

About this role

Key Responsibilities:Handle inbound customer calls professionally and resolve inquiries efficientlyMake outbound sales and follow-up calls to achieve monthly targetsAccurately capture customer information using computer systems and CRM softwareFollow company scripts while providing personalized customer serviceEscalate complex issues to supervisors when requiredMaintain call quality standards and participate in coaching sessionsWork collaboratively with team members to achieve department goalsRequirements:Matric certificate or equivalent qualificationClear English communication skills and preferably isiZuluBasic computer literacy and typing abilitiesClear criminal record and credit checkReliable transport to Port Shepstone CBD areaWillingness to work flexible shifts including eveningsWhat We Offer:Competitive salary R6500-R12000 per month based on experiencePerformance bonuses and incentive programsComprehensive training program for new agentsCareer advancement opportunities to team leader and supervisor rolesMedical aid contribution after probation periodHow to Apply:No CV needed! Apply instantly via WhatsApp and start earning within days through our paid trial shift program. We provide full training and support to get you started in your new career. Located near Shelly Centre with easy taxi access from Durban and surrounding areas.

About the Company

ShiftMate is a leading customer service company focused on providing quality BPO solutions along the South Coast.

Key Highlights

✓ Full-time position with flexible shifts
✓ Salary range of R5,200 – R8,500 per month
✓ Immediate start with no CV required
✓ Opportunities for professional growth in the BPO sector
✓ Accessible transport links from Durban

💡 Honest Take: This role offers a good entry point into the BPO sector, especially for those without formal qualifications.

Pros

✓ No formal qualifications required
✓ Immediate employment opportunities
✓ Paid trial period available
✓ Convenient transport options
✓ Growth potential in a expanding industry

Cons

✗ Entry-level role may have limited advancement initially
✗ Call handling can be stressful during peak times
✗ Shift work may not suit everyone
✗ Basic salary may not meet all living expenses
✗ Limited local demand for higher-paying roles

Best For: It's suitable for anyone looking for flexible work hours and an entry-level position in the BPO industry.

Watch Out: Be prepared for the challenges of handling customer complaints and the need to meet performance metrics.

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You'll be redirected to shiftmate.co.za

Expert Review

In the growing BPO sector, this Call Centre Agent position in Port Shepstone stands out for its accessibility. With a salary range of R5,200 to R8,500, it provides an entry-level pathway for many. Unlike other roles requiring extensive qualifications, this position welcomes candidates without formal education.

The role involves handling both inbound and outbound calls, which could be demanding during busy periods. Applicants should be ready for the pressure of meeting monthly sales targets while maintaining call quality standards. Shift work can be a drawback for some, with hours from 07:00 to 21:00.

Convenience is a key factor here; the job is well-connected via local taxi services from Durban, costing only R35-R45. This accessibility can be a huge advantage for those commuting. Additionally, the company offers a paid trial period, allowing potential agents to experience the role before committing long-term.

Overall, this position is a practical choice for those looking to gain experience in customer service. According to ShiftMate's website, applicants can apply instantly via WhatsApp, making the process straightforward and efficient. However, those seeking higher salaries might need to look for advancement opportunities after gaining some experience.

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