Senior IT Support Engineer

Puma Energy

Join Puma Energy as a Senior IT Support Engineer to provide essential technical support and manage IT projects, ensuring systems run smoothly for employees.

Last checked on June 6, 2026. We may earn a commission when you click through.

This position offers a solid opportunity for senior IT professionals looking to make a significant impact in a dynamic environment.

✓ Engage in diverse IT projects. ✓ Work within a global IT framework. ✓ Directly support employees and enhance their productivity.

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Senior IT Support Engineer

Puma Energy

Updated 1 month ago

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Johannesburg On-site Full-Time

This position offers a solid opportunity for senior IT professionals looking to make a significant impact in a dynamic environment.

About this role

Join Puma Energy as a Senior IT Support Engineer to provide essential technical support and manage IT projects, ensuring systems run smoothly for employees.

About the Company

Puma Energy is a leading global energy company, delivering fuel and lubricant solutions across various sectors.

Key Highlights

✓ First-level technical support for hardware, software, and network issues.
✓ Collaboration with a global IT team to maintain operational stability.
✓ Act as the single point of accountability for IT projects.
✓ Prompt response to IT support requests via multiple channels.

💡 Honest Take: This role demands a strong technical background and the ability to manage multiple IT projects, making it ideal for experienced professionals.

Pros

✓ Engage in diverse IT projects.
✓ Work within a global IT framework.
✓ Directly support employees and enhance their productivity.
✓ Stable work environment with a reputable company.

Cons

✗ May involve high-pressure situations with urgent IT demands.
✗ Onsite work limits flexibility.
✗ Potentially limited salary transparency.
✗ Requires extensive experience in IT support.

Best For: Ideal for those who thrive in fast-paced environments and enjoy problem-solving within IT systems.

Watch Out: Candidates should be prepared for a demanding role that requires quick thinking and effective communication.

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What Customers Say

Feedback from current employees highlights a supportive team environment but notes the challenges of high-pressure situations.

Expert Review

The Senior IT Support Engineer role at Puma Energy presents a unique opportunity for experienced IT professionals. You will be the go-to person for technical support, addressing hardware and software issues, and ensuring smooth operations across locations. Collaboration with a global IT team complexity and excitement to the role.

With responsibilities including user support and overseeing IT projects, this position requires a well-rounded skill set. Familiarity with ITIL, CISCO, and Microsoft certifications is essential for success. According to the job listing, the ability to respond promptly to various IT requests is crucial, highlighting the need for effective time management.

While the role offers a chance to work in a reputable company, be mindful of the potential pressures that come with urgent IT demands. The focus on onsite work may also limit flexibility for some candidates. Those who enjoy a dynamic work environment and possess strong technical skills are likely to find this position fulfilling.