Customer Service Clerk

Hays Travel

Hays Travel's Customer Service Clerk position offers a flexible remote working environment within a reputable travel agency, though it may involve high demands during peak times.

Last checked on May 15, 2026. We may earn a commission when you click through.

This position is ideal for individuals looking to enter or grow within the travel industry while enjoying flexible working conditions.

✓ Flexible remote working options. ✓ Strong focus on employee wellbeing. ✓ Access to various travel products.

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Customer Service Clerk

Hays Travel

Updated 2 months ago

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Anywhere Remote Full–Time

This position is ideal for individuals looking to enter or grow within the travel industry while enjoying flexible working conditions.

About this role

Hays Travel's Customer Service Clerk position offers a flexible remote working environment within a reputable travel agency, though it may involve high demands during peak times.

About the Company

Hays Travel is the UK's largest independent travel agency, specialising in quality holidays and excellent customer service for over 40 years.

Key Highlights

✓ Work from anywhere with a remote job option.
✓ Join a well-established company with over 460 branches.
✓ Be part of a team that values customer satisfaction.
✓ Access to a wide range of holiday products from leading suppliers.
✓ Opportunity for career growth within a growing company.

💡 Honest Take: Hays Travel offers a supportive work environment, but the remote nature may not suit everyone.

Pros

✓ Flexible remote working options.
✓ Strong focus on employee wellbeing.
✓ Access to various travel products.
✓ Established reputation in the travel sector.
✓ Opportunities for personal development.

Cons

✗ Remote roles can feel isolating for some.
✗ Customer service roles may involve handling difficult situations.
✗ Limited salary information available.
✗ Potentially high workload during peak seasons.
✗ Career advancement may depend on company growth.

Best For: It's ideal for those seeking a career in the travel sector, particularly in a customer-facing role.

Watch Out: Be prepared for the challenges of remote work and the demands of customer service during busy travel periods.

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What Customers Say

Employees appreciate the supportive atmosphere and focus on customer satisfaction, though some note the challenges of remote work.

Expert Review

Hays Travel provides an attractive opportunity for those interested in a customer service role within the travel industry. With over 460 branches across the UK, the company is well-established and offers a variety of holiday products. Employees can enjoy the flexibility of remote work, which appeals to many in today’s job market.

However, remote roles can sometimes feel isolating, especially for individuals who thrive on in-person interactions. Customer service can also be demanding, requiring employees to manage challenging situations with a diverse clientele. The company's reputation for excellent service is a plus, but the workload can spike during busy seasons, which may not suit everyone.

While specific salary details are not provided, the role offers growth potential within an expanding company. Hays Travel’s commitment to employee wellbeing and development is commendable, making it a viable choice for those looking to advance their careers. For more details, visit Hays Travel's official job listing at https://uk.indeed.com/viewjob?jk=6973c3b757e0d2e7&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic.