Customer Experience Expert

Two Three Bird

This role at Two Three Bird offers a unique opportunity for customer service professionals to work in a dynamic evening environment.

Last checked on June 6, 2026. We may earn a commission when you click through.

For customer service enthusiasts, this opportunity offers a unique blend of evening hours and international exposure, making it an attractive choice.

✓ Opportunity to work with an international team ✓ Competitive salary and shift allowances ✓ 21 leave days plus additional benefits

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Customer Experience Expert

Two Three Bird

Updated 1 month ago

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Stellenbosch Full–Time

For customer service enthusiasts, this opportunity offers a unique blend of evening hours and international exposure, making it an attractive choice.

About this role

This role at Two Three Bird offers a unique opportunity for customer service professionals to work in a dynamic evening environment.

About the Company

Two Three Bird is a growing international company focused on enhancing customer service in the cycling industry.

Key Highlights

✓ Full ownership of the customer journey
✓ Evening/Night shifts for work-life flexibility
✓ Competitive salary package with benefits

💡 Honest Take: This position is ideal for those who thrive in fast-paced environments and enjoy problem-solving, but might not suit individuals preferring traditional working hours.

Pros

✓ Opportunity to work with an international team
✓ Competitive salary and shift allowances
✓ 21 leave days plus additional benefits

Cons

✗ Evening and night shifts may not suit everyone
✗ Office-based role limits remote work flexibility
✗ Bicycle knowledge preferred but not essential

Best For: Ideal for problem solvers who enjoy helping others and can adapt to non-traditional working hours.

Watch Out: Consider the demands of night shifts and the expectation of a fast-paced work environment.

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What Customers Say

Employees value the supportive work culture and the chance to engage with international clients.

Expert Review

The role of Customer Experience Expert at Two Three Bird is tailored for those ready to engage with customers in a vibrant setting. Working from Stellenbosch, the position offers evening shifts, allowing for daytime flexibility. This can be a significant draw for those looking to balance work with personal commitments.

In this position, you'll handle various customer interactions, from insurance queries to policy activations. Your ability to communicate clearly and solve problems efficiently will be critical. The company values ownership and responsibility, making it suitable for self-motivated individuals.

Potential applicants should consider their comfort with evening hours, as shifts run from 15:00 to as late as 01:00. While this schedule might not be ideal for everyone, it opens opportunities for those who prefer to work outside the conventional 9-to-5.

Compensation includes a competitive base salary, a shift allowance, and benefits like 21 leave days and birthday leave. The environment promotes growth within a global cycling business, making it an appealing option for those passionate about customer service and cycling culture.

For more details, you can visit the official job listing here.