Job IntroOnsite IT Support Engineer - Centurion, GP Gauteng About the Role Talisman is seeking a proactive and service-driven Onsite IT Support Engineer to provide day-to-day technical support across the Talisman environment, including support to Talisman franchises. The successful candidate will be responsible for maintaining operational IT stability, assisting end users with technical issues, supporting user collaboration, and ensuring efficient onboarding, offboarding, connectivity, printing, and application support services. This role requires a hands-on individual with strong troubleshooting capabilities, excellent communication skills, and the ability to manage multiple priorities in a fast-paced operational environment. The Onsite IT Support Engineer will also act as a key liaison between Talisman, its franchise network, and the appointed Managed Service Provider (MSP), ensuring effective collaboration, communication, escalation management, and alignment of support activities to maintain high levels of operational efficiency and service delivery. Key Responsibilities 1. Microsoft 365, Zoho & Exchange Administration &Support • Administrate and support Microsoft 365 and Zoho environments across head office and franchise locations.Manage user accounts, permissions, licenses, and mailbox configurations.Troubleshoot Microsoft Outlook, Teams, OneDrive, and SharePoint issues.Assist users with password resets, MFA configuration, and account access issues.Monitor and maintain Microsoft 365 operational functionality and uptime. 2. Email Migration & User Support • Assist with Exchange and email migrations for users and franchise locations.Support users before, during, and after migrations to minimise operational disruption.Troubleshoot mailbox synchronisation and email delivery issues.Provide guidance to users on migrated platforms and best practices.Ensure successful data transfer and mailbox accessibility.IT Helpdesk &End-User Support • Provide first-line and second-line IT support using Zoho Helpdesk.Log, prioritise, track, and resolve support tickets within SLA requirements.Deliver remote and telephonic support to users and franchise stakeholders.Escalate unresolved technical issues appropriately when required.Maintain accurate ticket documentation and resolution records. 4. User Account Management • Perform new user onboarding and account deployments. Configure user profiles, permissions, and access rights.Execute employee exits and offboarding procedures securely.Disable accounts and recover company assets where necessary.Maintain accurate user and access records.Asset &Device Management • Maintain and manage IT asset registers and device inventories.Configure and deploy desktops, laptops, peripherals, and mobile devices.Coordinate replacement or repair of faulty hardware.Ensure devices comply with organisational standards and policies.Track lifecycle management of all IT equipment. 6. Remote Desktop & Technical Support • Provide remote desktop troubleshooting and technical assistance.Support users across multiple locations and franchise environments.Diagnose and resolve software, hardware, and connectivity issues remotely.Ensure minimal downtime for operational users.Guide users through technical troubleshooting processes professionally.Printing &Connectivity Troubleshooting • Diagnose and resolve printer-related issues remotely.Assist with network connectivity troubleshooting in collaboration with ISPs and local stakeholders.Troubleshoot Wi-Fi, VPN, and internet access issues.Coordinate with vendors and service providers where required.Ensure stable connectivity across supported locations. 8. Application Support • Provide user support for business applications including Orange, Zoho, and Sage. Troubleshoot application access, performance, and configuration issues.Liaise with software vendors where escalation is required.Support users with operational queries relating to supported systems.Assist with updates, integrations, and application testing. 9. Store Integrations & Vendor Coordination • Support franchise store integrations and technical implementations.Work closely with third-party vendors and service providers.Coordinate system configurations and deployment activities.Assist with troubleshooting during implementation projects.Ensure integration activities meet operational requirement