A leading national organisation within the education and technology sector is seeking an experienced and driven ICT Project Manager to join its IT Support Office. The successful candidate will be responsible for planning, coordinating, and delivering multiple ICT projects that support business objectives across the group. This role requires a strong blend of technical understanding, stakeholder management, and project governance expertise. You will oversee end-to-end project delivery, ensuring alignment with organisational standards, budgets, timelines, and strategic objectives. Key Purpose of the Role To manage and deliver ICT projects by defining scope, developing project plans, allocating resources, and ensuring successful execution within agreed timelines, budgets, and quality standards. The role ensures adherence to internal governance frameworks and alignment with business strategy while driving continuous improvement and innovation within the ICT environment. Key Responsibilities Project Management Develop and maintain detailed project plans, schedules, budgets, and resource allocationsLead end-to-end delivery of multiple concurrent ICT projectsDefine scope, objectives, risks, dependencies, and governance structuresCoordinate cross-functional teams including analysts, developers, and technical staffEnsure delivery against time, cost, and quality expectationsManage project documentation, reporting, and stakeholder communicationOversee vendor engagement, RFQs/RFPs, and service provider selectionApply structured methodologies including RACI and project governance frameworks Business & Stakeholder Engagement Engage with business stakeholders to define and refine requirementsTranslate business needs into clear technical deliverablesConduct regular service review meetings with business unitsManage escalations and lead problem management processesNegotiate and maintain SLAs and OLAs with stakeholdersProvide monthly reporting on project status, risks, and delivery outcomes Financial Management Develop and manage project budgets and financial forecastsEnsure projects remain within approved budget parameters (±5% variance)Track and control project expenditureManage out-of-scope work through formal approval processesEnsure financial governance and compliance on all project spending Team & Resource Management Assign tasks and manage workloads across project teamsDefine roles, responsibilities, and performance expectationsConduct performance reviews, goal setting, and development planningDrive succession planning and capability developmentEnsure onboarding and training of new team membersFacilitate regular team progress and compliance reviews Governance, Reporting & Continuous Improvement Ensure adherence to IT governance frameworks (ITIL, COBIT, internal standards)Monitor service delivery performance, trends, and quality metricsIdentify and implement process improvement initiativesContribute to ICT strategy and innovation initiativesEnsure documentation of processes, procedures, and standards Minimum Requirements Education ICT Diploma or related qualificationProject Management Certification (PMP / PRINCE2 / PMBOK or equivalent)ITIL v3 Foundation Certification Experience 1+ year in Business Analysis1+ year in Project Administration3+ years in Service Desk or Customer Service Management3+ years in System Administration3–5 years in a senior supervisory or ICT management capacity Other Requirements Valid driver’s licence (essential) Ideal Qualifications Bachelor’s Degree in Information Technology / Information Systems / Informatics (NQF 7)ITIL Practitioner certificationAdvanced Project Management certification (PMP / PRINCE2 Practitioner) Key Competencies Strong leadership and team management capabilityExcellent stakeholder engagement and communication skillsAnalytical thinking and structured problem-solving abilityStrong financial and budget management disciplineHigh attention to detail and accountabilityAbility to manage multiple complex projects simultaneouslyStrong decision-making under pressureHigh level of initiative and ownership Apply Now! For more information contact: Raees Sadek IT Recruitment Researcher [Phone Number Removed]; Desired Skills: ITIL Business Analysis Project Management Systems Administration ICT Managment