PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: Ensures that overall sales and profitability goals for the store are met Providing training to all associates Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure. KEY RESPONSIBILITIES: Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, monthly planner using sales ratio performance balance. Assists the store manager by evaluates employees’ performance on a day-to-day basis Assists the store manager to spot talents, potentials and training needs Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies Perform or assist in the completion of all documentation associated with applicants, new hires, payroll. Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals. Maintains personnel files to company standards. Assure adherence to all company systems and procedures. Maintain confidentiality of adidas retail operating information. Assure compliance with legal statutes and safety guidelines in overall management of store and associates. Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level. Assure adherence to adidas retail visual presentation guidelines. Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections. As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store. Resolving customer complaints. Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product. Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations. Other duties may be assigned KNOWLEDGE, SKILLS AND ABILITIES: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to use MS word, excel, outlook, and point of sale systems. Ability to communicate effectively in English, both written and oral. Ability to exercise good judgment and decision-making skills. Excellent verbal and written communication skills. Ability to effectively present to moderate size groups. Ability to attend work in a regular and predictable manner. Knowledge of how to supervise others. KEY RELATIONSHIPS: Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions, REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS: Matric Certificate Minimum 2 years of experience in a leadership role 4+ years of retail experience