Collections Consultant

Santam Insurance

The Collections Consultant at Santam Insurance handles telephonic communication with clients, ensuring high-quality service and effective query resolution.

Last checked on May 27, 2026. We may earn a commission when you click through.

If you're looking for a position in collections that prioritises client relationships, this is a solid opportunity.

✓ Strong focus on customer service ✓ Opportunity to build client relationships ✓ Engaging work environment

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Collections Consultant

Santam Insurance

Updated 1 month ago

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If you're looking for a position in collections that prioritises client relationships, this is a solid opportunity.

About this role

The Collections Consultant at Santam Insurance handles telephonic communication with clients, ensuring high-quality service and effective query resolution.

About the Company

Santam Insurance is a leading provider of insurance solutions in South Africa, known for its commitment to customer service.

Key Highlights

✓ Engage in inbound and outbound client communication
✓ Ensure high-quality service that surpasses expectations
✓ Utilise IT systems for accurate query management
✓ Build constructive relationships with clients

💡 Honest Take: This role demands strong communication skills and attention to detail, making it ideal for individuals who thrive in a customer-focused environment.

Pros

✓ Strong focus on customer service
✓ Opportunity to build client relationships
✓ Engaging work environment

Cons

✗ Potentially high call volume
✗ Targets may be demanding
✗ Limited remote work options

Best For: Ideal for those with experience in customer service or collections, especially in the insurance industry.

Watch Out: Be prepared for a fast-paced environment where meeting targets is crucial.

Apply for this position →

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What Customers Say

Workers commend the positive work environment but note the challenges of high call volumes and target pressures.

Expert Review

The Collections Consultant role at Santam Insurance is pivotal in maintaining customer satisfaction. A strong emphasis is placed on effective communication and relationship-building, which are essential for success in this position. High call volumes may be expected, requiring resilience and efficiency.

With no remote work options, candidates should be comfortable with an in-office setting in Kimberley. While the role offers great engagement with clients, the pressure to meet targets can be intense. Those who thrive in competitive environments will likely find this role rewarding.

Compensation details are not specified, which may leave potential applicants seeking clarity. For more information, applicants can visit Santam's official page.

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