Customer Service Team Lead

Outworx Contact Centre

Outworx Contact Centre in Durban is looking for a Team Lead to enhance agent performance through coaching and feedback while ensuring operational success.

Last checked on May 31, 2026. We may earn a commission when you click through.

The position offers a significant opportunity for those looking to impact team performance positively while working in a vibrant industry.

✓ Opportunity to lead and mentor a team ✓ Focus on continuous improvement ✓ Dynamic work environment

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Customer Service Team Lead

Outworx Contact Centre

Updated 2 months ago

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Durban Full–Time

The position offers a significant opportunity for those looking to impact team performance positively while working in a vibrant industry.

About this role

Outworx Contact Centre in Durban is looking for a Team Lead to enhance agent performance through coaching and feedback while ensuring operational success.

About the Company

Outworx Contact Centre is a dynamic player in the technology industry, focusing on delivering exceptional customer service solutions.

Key Highlights

✓ Lead and motivate a team of agents
✓ Focus on performance management and coaching
✓ Resolve workplace issues effectively
✓ Foster a high-quality work environment
✓ Emphasise continuous improvement

💡 Honest Take: This role is ideal for individuals with strong leadership and communication skills who thrive in a performance-driven environment.

Pros

✓ Opportunity to lead and mentor a team
✓ Focus on continuous improvement
✓ Dynamic work environment
✓ Strengthens leadership skills
✓ Direct impact on operational success

Cons

✗ High-pressure performance expectations
✗ Potential for workplace conflict resolution
✗ Requires strong emotional intelligence
✗ Limited remote work options
✗ May involve long hours

Best For: Ideal for those passionate about enhancing team dynamics and achieving operational goals.

Watch Out: Candidates should be prepared for the challenges of managing performance metrics and resolving conflicts.

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What Customers Say

Employees appreciate the supportive environment but note the high-pressure expectations associated with performance management.

Expert Review

This role at Outworx Contact Centre focuses on leading a team of agents to meet performance targets. Candidates need to excel in coaching and providing constructive feedback. The emphasis on creating a motivating environment is crucial for success.

Effective communication skills are a must for resolving workplace issues and fostering engagement among team members.

The position requires a proactive approach to performance management, ensuring that agents are supported and challenged to improve continuously. The company's commitment to a high-quality work environment means that leaders will play a key role in shaping team dynamics. This is not only about hitting targets but also about nurturing a culture of excellence.

While the opportunity is promising, potential candidates should be aware of the high expectations tied to performance metrics. The role demands resilience and the ability to handle workplace conflicts, which can be challenging in a fast-paced environment. Overall, this position is perfect for those who thrive under pressure and are keen on making a tangible impact in customer service.