Customer Service Coordinator

DS Smith

Join DS Smith as a Customer Service Coordinator, supporting the UK Packaging Division and managing customer relations and sales administration.

Last checked on June 14, 2026. We may earn a commission when you click through.

✓ Engaging work environment ✓ Supportive team culture ✓ Opportunities for career growth

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Customer Service Coordinator

DS Smith

Updated 2 months ago

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Belper

Overall, this position offers valuable experience in a reputable company but requires a commitment to on-site work at the Belper location.

About this role

Join DS Smith as a Customer Service Coordinator, supporting the UK Packaging Division and managing customer relations and sales administration.

About the Company

DS Smith is a leading provider of sustainable packaging solutions, dedicated to innovation and customer service.

Key Highlights

✓ Primary internal contact for a defined customer base
✓ Involves both sales administration and customer relationship management
✓ Opportunities for professional development within the company

💡 Honest Take: This role is enjoy a dynamic environment and want to contribute to customer satisfaction, but may not suit individuals seeking remote work or rigid hours.

Pros

✓ Engaging work environment
✓ Supportive team culture
✓ Opportunities for career growth

Cons

✗ Requires on-site presence
✗ Limited flexibility in work hours
✗ Potentially high workload during peak times

Best For: It's suited for those who thrive in teamwork and enjoy direct interactions with clients.

Watch Out: Be prepared for a fast-paced work environment with varying demands.

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What Customers Say

Employees appreciate the team culture and growth opportunities but mention the challenges of a high workload during busy periods.

Expert Review

The role of Customer Service Coordinator at DS Smith is pivotal for maintaining customer satisfaction. This position demands strong organisational skills and a proactive approach to resolving issues. The team at DS Smith values collaboration, n excellent opportunity for those who thrive on teamwork.

Applicants should note that this is an on-site role at the Belper location, which may not appeal to everyone. Those looking for remote working options will need to consider this limitation. The company fosters a supportive environment, which can be a significant advantage for career progression.

In terms of workload, it's important to be prepared for busy periods that may require additional effort. This role can be rewarding for individuals who enjoy a challenge and want to make a tangible impact on customer relations. For more details, check out the official job listing on the DS Smith site.