Customer Service Advisor

Orion Electrotech Sales

This role involves providing technical product advice, processing orders, and assisting with returns and delays for customers.

Last checked on June 14, 2026. We may earn a commission when you click through.

The role offers a solid opportunity for career growth in a reputable company, but may not suit those seeking remote work or a less technical focus.

✓ Opportunity to develop technical skills ✓ Varied day-to-day responsibilities ✓ Collaborative team atmosphere

This listing may have expired or is no longer available. Information shown may be outdated.

Customer Service Advisor

Orion Electrotech Sales

Updated 2 months ago

Apply now →

You'll be redirected to uk.talent.com

Edinburgh

The role offers a solid opportunity for career growth in a reputable company, but may not suit those seeking remote work or a less technical focus.

About this role

This role involves providing technical product advice, processing orders, and assisting with returns and delays for customers.

About the Company

Orion Electrotech Sales is a leading provider in the technical sales sector, specialising in electronic components and solutions.

Key Highlights

✓ Provide expert technical advice to customers
✓ Process and manage customer orders efficiently
✓ Assist customers with returns and order delays
✓ Liaise with various departments for service support
✓ Work in a dynamic team environment

💡 Honest Take: This position demands strong communication skills and technical knowledge, making it ideal for those with a background in customer service or electronics.

Pros

✓ Opportunity to develop technical skills
✓ Varied day-to-day responsibilities
✓ Collaborative team atmosphere
✓ Location in a vibrant city
✓ Potential for career advancement

Cons

✗ Not suitable for remote work
✗ May involve handling customer complaints
✗ Requires strong technical knowledge
✗ Fast-paced work environment
✗ Limited salary information available

Best For: Ideal for those who thrive in dynamic settings and enjoy helping others solve technical issues.

Watch Out: Candidates should be prepared for a demanding role that requires both technical expertise and excellent customer interaction.

Apply for this position →

You'll be redirected to uk.talent.com

What Customers Say

Workers appreciate the supportive team environment but note the fast-paced and sometimes challenging nature of the work.

Expert Review

The Customer Service Advisor position at Orion Electrotech Sales in Edinburgh is designed for those who are adept at navigating technical inquiries. Technical knowledge will be vital, as advisors will assist customers with product-related questions and order management. This role about customer interaction; it involves technical problem-solving, making it crucial for candidates to have a good grasp of the company's products.

Working in a bustling environment, the advisor will also manage orders and communicate any delays or issues effectively. This could be a double-edged sword for those who prefer less stressful roles, as handling customer complaints is part of the job. The company offers a potentially rewarding experience with opportunities for growth, but the fast-paced nature may not be for everyone.

According to Orion Electrotech's official page, candidates are expected to excel in a team-oriented atmosphere. The role promises a blend of technical engagement and customer service, appealing to those looking to advance their industry knowledge. If you're not comfortable in a tech-heavy customer service role, this may not be the right fit.