Customer Care Associate

EastWest Ageas Insurance

As a Customer Care Associate at EastWest Ageas Insurance, you will be the first point of contact for customers, addressing their inquiries and concerns efficiently.

Last checked on June 14, 2026. We may earn a commission when you click through.

The Customer Care Associate position offers a solid entry point into the insurance industry, especially for those passionate about customer service.

✓ Direct interaction with customers. ✓ Opportunities for career advancement. ✓ Supportive team environment.

This listing may have expired or is no longer available. Information shown may be outdated.

Customer Care Associate

EastWest Ageas Insurance

Updated 2 months ago

Apply now →

You'll be redirected to ph.talent.com

Taguig

The Customer Care Associate position offers a solid entry point into the insurance industry, especially for those passionate about customer service.

About this role

As a Customer Care Associate at EastWest Ageas Insurance, you will be the first point of contact for customers, addressing their inquiries and concerns efficiently.

About the Company

EastWest Ageas Insurance is a prominent insurance provider in the Philippines, focused on delivering quality service and innovative insurance solutions.

Key Highlights

✓ Address customer concerns and inquiries effectively.
✓ Ensure all issues are resolved within service level agreements.
✓ Work in a dynamic team environment.
✓ Opportunities for professional growth.
✓ Be a vital part of customer satisfaction and retention.

💡 Honest Take: This role is suitable for individuals who thrive in customer service environments, but it can be demanding given the need for quick resolutions.

Pros

✓ Direct interaction with customers.
✓ Opportunities for career advancement.
✓ Supportive team environment.
✓ Develop skills in customer relations.

Cons

✗ Can be stressful during peak times.
✗ May require dealing with difficult customers.
✗ Limited salary transparency.
✗ Non-remote position might limit some applicants.

Best For: Ideal for fresh graduates or those looking to build a career in customer service within the insurance sector.

Watch Out: Be prepared for a fast-paced work environment and the challenges that come with managing customer expectations.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Workers generally appreciate the supportive environment but mention the stress associated with high customer demand.

Expert Review

Starting a career as a Customer Care Associate at EastWest Ageas Insurance allows you to engage directly with customers, making each interaction crucial. The role demands a proactive approach to resolving inquiries, ensuring customer satisfaction within set service levels. This is an excellent opportunity for individuals looking to enhance their communication skills in a customer-centric role.

the position promises growth potential as you gain experience in the insurance industry. While the job can be rewarding, it also comes with challenges, particularly during high-volume periods when customer concerns may escalate. Handling complaints with patience and professionalism is essential for success.

that the position is non-remote, which may limit applications from those seeking flexible work arrangements. According to the company's job listing, the role is based in Taguig, emphasizing the need for candidates to be local or willing to commute.